Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Our sales rating is 4.6
Our rating is based on 9 comments from 21 reviews.
4.0
A lot of checking with other dealers regarding the price, I thought this seemed irrelevant at the time.
5.0
Extremely satisfied. Susan Wilson could not have been more helpful.
5.0
The easiest car purchase ever due to Paul Dalgetty
5.0
Everything was done when they said it would be.
1.0
Too many mistakes made. Contract and Invoice done in such a complicated way it created confusion.
5.0
Susan Wilson was absolutely brilliant. She made the whole experience a reall pleasure.
5.0
Great service from start to finish from a very friendly and professional team.
4.0
Very attentive Sales Person with good inter personal skills.
Our service rating is 4.0
Our rating is based on 29 comments from 67 reviews.
1.0
I have had a few problems with my MINI and i have had to chase the dealer allthe time has they have failed to contact me every time they promised.I will never go to this dealer again
5.0
The service was excellent from start to finish witha special mention for Scott McFarlane who kept me regularly updated and was extremely professional
5.0
Dealt with as soon as I arrived, everyone very friendly and helpful.
5.0
Excellent pick up and return service
4.0
had a nail in tyre and did not expect to have to pay as less than a year old
5.0
Really good communication thoughout.
2.5
People were helpful and keen to sort the issue with the car. However it's unclear at this time as to whether they have fixed the recurring issue therefore only 2.5 stars for now. If it's fixed, then this goes up to 5 otherwise it drops to 1.
4.0
The service was good - the chap - but the problem wasn't solved (in addition to the recall).
3.0
I booked the car in for a service and a fault on the windows only to be told when I arrived the service was not due.
5.0
Scott in the service dpt really great friendly, efficient and kept me fully informed all the time the dealer had the car. Would be very happy to deal with him again. He is a credit to Eastern Motor Company.
3.5
I was not informed that thay could give me to work
Response from Dealer
We have a shuttle service that operates in to the centre of Edinburgh. I hope this is useful on your next visit.
4.5
Was asking or return calls but they got me confused with another person on their system
5.0
The timescale given to me from MINI UK in the recall letter was 1 hour but the timescale given by the dealership was 5 hours.
2.5
An tool was left attached to a pipe which meant that the part had to be replaced free of charge. The dealer apologised but shouldn't of happened.
2.5
They rang too many times during the day, to the extent it became obtrusive. Less is more
2.0
I was not very happy, the auto start stop was not working. I was waiting for half an hour and I was not told I was waiting in the wrong area. The car was dirtier when I collected the car than when I took it in.
5.0
I found all personnel I had direct or indirect contact with extremely pleasant. The made contact, smiled and asked if I required anything whilst I was waiting. Nice atmosphere. When booking my car in the chap was very helpful.
1.5
Was told I had runflat tyres which I hadn't, had a puncture and was driving on the rim. Complained but no one called me back
2.0
See previous answer. Six months on a defective vehicle is a long time and I wish the dealer had made an effort to take it seriously rather than just wave it away.
1.0
Appaling service, failure to return calls choosing to deal with customers without booking, service light not reset and alloy wheel filthy
3.0
The arrangements for the loan car were not good. I emailed asking for details about insurance, etc and got no reply.
1.0
Pre-sales service was fantastic, but the last aftersales visit was awful. Communication was non existent and we had to instigate all the calls to fing things out.
5.0
All staff are very kind friendly . The service is 2nd to none and the work timely and fair.
5.0
all the staff are very friendly and helpful
4.5
People were really good at the dealership. I asked for a courtesy car but there was not one available. So i could not get away.The service desk person was not so good.