Great derby, delivered on all levels
Great derby, delivered on all levels
Car passed MOT and hopefully reassurance of having pre end of warranty check carried out free of charge. Car returned immaculate and good prevention of covid transmission measures implemented and demonstrated.
Everything was handled professionally and I was updated throughout the day while my car was in the garage.
Extremely satisfied. Our contact Paul was friendly and on the ball, easy to deal with and took care of all our requests , presenting our car to a high standard.
You contacted me about my service, the appointment was made, my car went in and they communicated with me during the day as to its progress, it was ready exactly when they said it would be, the young chap handling the book in desk was brilliant.
Very smooth transaction and experience
Good efficient staff team
Re above great service. Kept updated . Lovely clean car at the end of it !
Quick pick up of the hire car. Kept me informed of cars progress all day. Really good price for the tyre. Touched up the damaged alloy for free and gave a can of foam for free
The team was incredibly attentive throughout the process.
100% looked after by all.
All colleagues are helpful and courteous. I was able to book a waiting appointment while work was carried out on my car. I felt safe while waiting in the dealership. The COVID measures were exceptional.
They ran the diagnostics and did the job
Everything went to plan and the staff kept me informed.
No problems encountered
My sales man Ian Fraser was a pleasure to deal With he provided me with a variation of minis that suited me and was efficient friendly and professional
I was self isolating when it was time for delivery and Paul arranged to get my car delivered. It felt very safe and well organised
Salesperson Paul Dalgetty sorted a seamless changeover from old Mini to new one, including personalised number plate.
Communication is clear and accurate. Staff are very professional, polite and friendly. The customer seems to be at the heart of what you do which is fantastic and also rare.
Everything was well done
The salesman worked hard to locate a vehicle of the specification I wanted from another dealer in the UK.
Ian and Stephen were excellent. Great service and couldn't be more helpful.
Know the car is in good hands
Everything was explained clearly and if he didn't know he found out
I was kept up to date with progress. Nothing came as a surprise.
Past experience. Ease of handling process/answering questions.
Kept updated throughout the day and very friendly staff
My car always feels like a better version of itself when I collect it versus when I dropped it off. Never had a problem and the staff (Nathan) are lovely
A puncture was discovered during the service. A clear recommendation was texted to me, allowing quick approval via a link.
The customer service was 1st class
Very professional, customer kept fully up to date with progress via text messaging. Car collected and dropped back as arranged. Man who came was very friendly and helpful.
Very responsive and I felt I got a good deal on my new car as well as the trade in on my old mini
Kept up to date at every opportunity
Recently had my car in for its first service & Nathan was very friendly & kept me informed through out the day about my service
Good customer service
Ian gave me updates every step of the way, he was reassuring and this was my first car buy myself, and so Ian always took his time to explain everything to myself and my boyfriend we both really appreciated that. delivery was very fast.
Although it took 4 months for the car to be built, given the current pandemic and popularity of the car, I was completely satisfied with everything. Everything was made so straight forward.
everyone very helpful and polite making sure you were comfortable and excellent hand over
Our Sales representative explained our purchasing options very clearly and took the time to talk us through the cars functionalities. The delivery timelines were slighty ahead of schedule so he managed our expectations very well.
Courtesy car provided as requested. Kept informed throughout service.
Everything was as expected........
Great service and knowledge from Stephen. Kept up to date with what was happening and what was available within the budget.
Very helpful and friendly staff.
No issues - service dealt with efficiently as i would expect
We were looked after very well by the sales staff. Everything went very smoothly.
Ian Fraser could not have been more helpful and did his best to overcome a logistic problem over the delivery of my vehicle. He took the time to keep me updated on the problems and compensated it's late arrival by delivering the car in person.
All went seemlessly despite Covid restrictions