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Customer Reviews.

service

5

Kept me up to date with the service. Car was valeted

12 September 2020

sales

5

Great car, great staff, so helpful.

08 September 2020

service

5

Winter health check is very useful - particularly as car hasn't been used much during the Covid-19 pandemic

07 September 2020

sales

5

Susan Wilson was brilliant and I love MINI

05 September 2020

service

5

Good communication throughout and car ready when promised

04 September 2020

service

5

Polite and within current guidelines.

04 September 2020

sales

5

Paul Dalgetty at Eastern Mini was extremely professional and the Customer Service I experienced at the showroom was exceptional.

02 September 2020

service

5

Everything was done smoothly and efficiently.

02 September 2020

service

3

Service received was friendly, efficient and overall good, however ~£330 for an oil and filter change is far too expensive.

01 September 2020

sales

5

Great service and help throughout buying process

01 September 2020

service

5

Like the video and first hand feed back from technician

28 August 2020

service

5

Quick and efficient

25 August 2020

service

5

Dealt with my problem over a weekend and acted on goodwill. Very satisfied.

25 August 2020

sales

5

Only visited the Mini centre to collect the car on the date I asked for, car was exactly as expected and service was first class.

25 August 2020

service

4

Good communications. Able to book car in the day before service which suited us better. No need to wait, dealt with immediately, and I prefer paying on line. Changing to Summer tyres was suggested but we deliberately have All Season tyres.

24 August 2020

service

5

Work done on time, sorted a minor problem with a tyre

24 August 2020

service

5

All done & dusted when they said it would be

22 August 2020

service

5

All tasks completed on time

17 August 2020

service

2

My car was booked in for a brake service ad MOT. When I got there I said I no longer wanted the MOT done. But the MOT was carried out and I was told that the car had failed. the situation was resolved though.

16 August 2020

service

5

Great.

13 August 2020

sales

5

Paul was great, patient, relaxed, friendly and very approachable.

11 August 2020

service

5

I was kept informed of progress by text throughout and the service was completed sooner than estimated.

10 August 2020

sales

5

Professional and efficient. Everything was explained in a clear and friendly way. Not pushy when purchasing the car.

09 August 2020

service

5

So far I've been unable to fault the service

02 August 2020

service

5

Great - nathan kept in touch throughout and explained all the costs and work that needed done thoroughly.

31 July 2020

sales

5

With car already being in situ at the dealership, process was very quick.

28 July 2020

service

5

Staff helpful and friendly, showroom very clean and spacious and hygiene measures were impressive.

27 July 2020

service

4

Kept in touch with progress

25 July 2020

service

5

Efficient, kept up to date and getting replacement car was essential to me

25 July 2020

service

5

I love MINI

25 July 2020

service

4

Comfy area to wait. Always kept aware of what was happening and how long it would be

22 July 2020

service

5

The car was serviced as required and I was kept updated via text and phone messages as to progress with the vehicle.

21 July 2020

sales

5

It was a real pleasure dealing with them. Nothing was too much trouble. They were very helpful, patient and enthusiastic. I felt very confident dealing with them. Also the delivery was excellent

19 July 2020

service

5

Car fixed.

15 July 2020

service

5

Communication prior to and during the time the car was in service was good

13 July 2020

service

5

Always an excellent service and customer experience

09 July 2020

sales

5

We dealt with Ian Fraser who was really great from start to finish, really could not fault the excellent service he provided. Thank you!

07 July 2020

sales

5

Great service and communication

06 July 2020

service

5

Very efficient and friendly staff

06 July 2020

service

5

Gemma was friendly efficient and kept me fully up to date on the progress of my car service

05 July 2020

service

5

New social distancing measures have been implemented which made me feel safe when I was at the dealership. Gemma kept me up to date with progress throughout the day and made sure I knew what steps I needed to take to keep myself and staff safe.

05 July 2020

sales

5

This car was delivered to Eastern Mini Edinburgh and collected by me during the Covid 19 restrictions, so although not a standard handover of the car it was completely sanitized and the touch parts protected for us, so could not be faulted. Well done

04 July 2020

service

5

Very satisfied, was easy and efficient.

04 July 2020

sales

5

End to end service including delivery

03 July 2020

service

5

I was able to get the service done as I required with my car being picked up and returned as agreed. Also measures taken to disinfect my car during COVID 19 were much appreciated

03 July 2020

service

5

Very friendly and helpful staff

29 June 2020

sales

5

Second purchase. Excellent sales staff.

28 June 2020

service

4.5

service rep was very professional and maintained excellent covid control measures

28 June 2020

sales

5

Excellent everything

28 June 2020

service

4.5

Prompt and well organised