Professional sales and hand over experience.

Good communication and friendly interactions

There was a delay on the mini but this couldn't be helped I was kept up to date with the progress

Paul Dalgetty made the process quick and easy. Including making the vehicle available for pick up straight after delivery to meet my requirements

Kept informed all the way through the service, from arranging date right through to getting the car back. Very I pressed

First time using Eastern Motor Co. ltd, as wasn't happy my local Mini in Stirling, and the team at Eastern Mini was Perfect, Service from start to finish, knowledgeable staff and kept up to date on progress, and all work carried out as requested.

The appointment was made at a time convenient to me. They offer a pick up service too which is good to know. The whole process was handled in a professional manner and they kept me informed throughout the day with progress.

Good service - lots of communication

Paul kept us updated on progress of delivery date.

Fast and friendly service by the Reception and Servicing Team. Thanks.

Professional and courteous service

Did exactly as asked

Kept updated on progress of MOT. I had a waiting appt which didn't take too long. Felt safe waiting in the showroom.

I have no complaints whatsoever

courteous staff. Great service and advice.

Job done efficiently with no fuss

Had no issues getting MOT arranged.

The showroom is comfortable and covid safe. Car was ready for collection on time. Paul Dalgetty was very helpful and explained my options well.

Friendly staff and good service

Manner of those I dealt with was excellent.

Dealer was accommodating in allowing me to change car colour at a late stage and I'm so glad I did. Luckily this did not push my delivery date back and I received my car around the estimated date.

My car was completed earlier than expected and I was informed what was happening throughout. Gemma looked after me very well

Kept me informed all through the process Extremely professional

Paul Dalgetty is great - explains everything well and enthusiastically

Great quality work, fast service. Staff were very helpful. Had car back the same day.

Received email updates from sales advisor - he even cleaned my car for me!

Car salesperson Paul was brilliant at supporting me through the purchase experience; responding positively to the various questions we had during the process. Due to personal circumstances, he even arranged home delivery in person.

I've always managed to get the car booked in when it suits me.

Repairs and valet completed to a high standard. Advisor kept in contact with regular updates and I was provided with a courtesy vehicle to avoid any inconvenience for me! All the service staff at Eastern are friendly, knowledgable and helpful!

I have bought a few minis from Edinburgh now because they give the best customer service in Scotland.

Well organised

Quick process

Quick clean professional service and courteous staff

Good information given during service regarding timing and costs

Helpful reception. Decontamination / surface covers on contact points of vehicle brilliant.