Initial delay of 5 days before request for EWOC only processed. Engine warning light fault not traced. Invited to return car for further investigation. Eventually fixed but took almost a week. Poor communication during this time.

Such an easy process for my warranty work, kept aware of progress all along the way

Hassle free

I asked for a couple of extra things to be priced and this wasn't dealt with. No big deal

Very friendly and knowledgeable staff, listened to what I wanted, and went out of their way to help

Waited in comfort while my car was serviced. Made good use of the WiFi to get work done. Staff were friendly and kept me informed. The work was completed within the promised timescale and my car was returned, clean and sparkling.

I was delighted when your employee, Gemma, offered to collect my car on her way to work and then return it after the service was complete. Excellent and courteous service! I also appreciated the online video giving an initial assessment of my car.

Very good service, carried out at time specified, staff are excellent

Staff couldn't have been more helpful. Not pushy. Helpful and informed.

Kept up todate at all times during the sales process

Recommended new tyres - none in stock. Amber dashboard warning light highlighted even though I had raised it before at a service and told 'not to worry about' Slow 'checkout' when I clearly said I was in a hurry

Very friendly

Very clean and polished.

Paul Dalgetty was very helpful without pressurising me. He got the car for me quickly & I appreciated being able to have his car for 24hrs on a "real world" test drive

Completely hassle free

The customer service agent was easy to deal with and knew how best to meet my requirements

Warm welcome and given the time to discuss what I style/mini I was wanting. Very friendly staff all round.

Good communication and deamless service

Work was done to schedule and everyone was helpful, open and willing to help.

Efficient, knowledgeable and very pleasant and helpful staff

The sales person was a real enthusiast and went out of his way to ensure I was happy.

Painless booking in process and was constantly kept in touch with progress

No pressure from the sales person, information readily available.

Purchase and delivery was very quick and easy.

Returning a car that's less than a year old with a fault is annoying. However, the staff were very understanding and professional. I really appreciated the curtsey car provided as it was a high-spec Mini without unsightly advertising decals.

Couldn't have asked for a better service. Kept up to date with all.developments while car was with you.

Felt I was treated well and took everything into consideration I was looking for x had great test drive with Owen and Steven gave great customer service .

Gemma the Customer advisor was excellent

Concerns that I gave about a possible faulty brake calliper where dismissed. I ask about a piece trim that was faded on the exterior it was change but was not told + the other side now look faded too compared to the new one

Very dissatisfied with the length of time taken: 8.5 hours to check what the brake issue was & to fit new front discs & pads. Approx. 5 hours to advise me what was wrong with it, and that I would need to rebook. Repairs were eventually done that day.

The service was fast, the communication was clear and regular, and the customer skills were personable - great all round!

Excellent staff

Would have been nice to stay in the Mini garage and I was kept waiting a long time once it had been fixed for it to be washed. The tyres weren't then inflated to the correct pressure which meant I had to do it at the supermarket which was annoying. H

The dealership suffers from lack of staff - only one person dealing with booking in, dealing with enquiries. Not good when several people are waiting, often their enquiries are time consuming.

Staff from booking my mini in for service - to the update of the progress of the service, to the pick up and delivery of my car efficient and excellent

Paul made the purchase a stress free eexperience and couldn't have been more helpful.

Carried out quickly