friendly reception by the service manager, kept informed of how things where progressing and being taken to the tram stop. really good service, thank you.

Every thing fell into place.

Taking delivery of the car felt special and appropriate time taken to explain controls and media system.

I was really disappointed that the Union Jack flag rear lights are standard and would apparently cost £500 for me to have replaced for something more basic. Do you have these on all mini sales in the EU? Almost make me reconsider buying the mini.

Video surveillance of car

Very good transaction

All round good experience from start to finish.

See above but also despite having a loan car service process took from 8.30 am appointment until 4.30pm collection.

I was given incorrect information about the cost of the service when booking the car in. Also I was charged for 1 litre of screenwash despite it being full. My husband phoned service twice to query and no-one called him back.

Although texted that car was ready had to wait nearly 10 mins to get keys

As above, always had great service and experience in handlings with mini, always very accommodating

There was a bit of a delay in my initial email enquiry being replied to. Hence I've marked you down slightly.

I elected to wait while my Mini was serviced. It took a little longer than expected but there were refreshments and newspapers etc. available to help pass the time.

The staff at Eastern were extremely helpful, efficient and friendly.

First class service. Nothing too much trouble.

Easy to arrange. Happy with the outcome.

Very satisfied covers it.

Car was serviced and cleaned and ready for. Time promised

I asked for a courtesy car that I hadnt booked and was given a car no problem

Friendly team.

Customer service team were very attentive and easy to talk to

Booked for mot but able to have service on the same day

Staff disorganised, sale was lengthy while salesperson constantly had to check info, I had to point out things they had incorrect (e.g price of alloys), I had to chase updates on car delivery, car not ready on day of pick up when I arrived, poor

Eastern Mini staff were friendly helpful and welcoming, could not have asked for much more.

Was kept informed of the progress on the car throughout the day