Kept in touch with the repairs.
Kept in touch with the repairs.
Was not pushed into buying
Efficient service from salesman Paul Dalgetty at Eastern Mini. Purchase done remotely. Collection via click and collect felt very safe in current times. Excellent communication throughout the process
Professional, friendly and overall was completely satisfied with service.
Constantly in touch with me throughout the day keep me updated on my service.
Great derby, delivered on all levels
Car passed MOT and hopefully reassurance of having pre end of warranty check carried out free of charge. Car returned immaculate and good prevention of covid transmission measures implemented and demonstrated.
Extremely satisfied. Our contact Paul was friendly and on the ball, easy to deal with and took care of all our requests , presenting our car to a high standard.
Everything was handled professionally and I was updated throughout the day while my car was in the garage.
You contacted me about my service, the appointment was made, my car went in and they communicated with me during the day as to its progress, it was ready exactly when they said it would be, the young chap handling the book in desk was brilliant.
Very smooth transaction and experience
Good efficient staff team
Re above great service. Kept updated . Lovely clean car at the end of it !
The team was incredibly attentive throughout the process.
Quick pick up of the hire car. Kept me informed of cars progress all day. Really good price for the tyre. Touched up the damaged alloy for free and gave a can of foam for free
100% looked after by all.
All colleagues are helpful and courteous. I was able to book a waiting appointment while work was carried out on my car. I felt safe while waiting in the dealership. The COVID measures were exceptional.
They ran the diagnostics and did the job
Everything went to plan and the staff kept me informed.
No problems encountered
My sales man Ian Fraser was a pleasure to deal With he provided me with a variation of minis that suited me and was efficient friendly and professional
Salesperson Paul Dalgetty sorted a seamless changeover from old Mini to new one, including personalised number plate.
I was self isolating when it was time for delivery and Paul arranged to get my car delivered. It felt very safe and well organised
Communication is clear and accurate. Staff are very professional, polite and friendly. The customer seems to be at the heart of what you do which is fantastic and also rare.
Everything was well done
Ian and Stephen were excellent. Great service and couldn't be more helpful.
The salesman worked hard to locate a vehicle of the specification I wanted from another dealer in the UK.
Know the car is in good hands
Everything was explained clearly and if he didn't know he found out
I was kept up to date with progress. Nothing came as a surprise.
Past experience. Ease of handling process/answering questions.
Kept updated throughout the day and very friendly staff
A puncture was discovered during the service. A clear recommendation was texted to me, allowing quick approval via a link.
My car always feels like a better version of itself when I collect it versus when I dropped it off. Never had a problem and the staff (Nathan) are lovely
The customer service was 1st class
Very professional, customer kept fully up to date with progress via text messaging. Car collected and dropped back as arranged. Man who came was very friendly and helpful.