Car arrived pretty speedily after order, indeed as estimated.
The sales staff were knowledgeable and the showroom had many of the colours we were interested in so we could see them on a car before making our final decision
Speedy and informative service.
5 Star service from start to finish... Stewart is an amazing ambassador for Mini and Ian is excellent.. Owen is an asset and is so helpful and knowledge for his age .. Well done to everyone!
Pleasant staff, everything always explained very clearly no surprise costs.
Work completed while we waited and car returned newly washed.
Was very happy with the service was kept informed all the way through and it was made easy has had the car delivered back to the house
it took slightly longer than I thought but maybe they were busy
Ease of the process, good customer service, I was kept up to date with calls, texts and videos and my queries were well treated.
This was a big event for me since I hadn't bought a new Mini since my last one 10 years ago, so the fact that the sales process was so enhanced by these people just made it an experience to enjo and remember. Well done!
From start to finish I was kept up to date with what was happening from friendly, knowledgeable staff.
All on time and great service
Kept informed of progress by text which was great. Come tea and coffee and able to work whilst waiting on the car. Friendly staff.
They have supplied 4 of my 5 cars
Good Communication. The text service for updating is much better than calling and easy to communicate backwards and forwards. I feel this made the process pretty seamless!
Staff very helpful and service carried out. shuttle bus from and too garage very helpful.
The salesperson was excellent throughout, the only reason the rating isn't 5 star is that the car must have been rushed through the valet process and still had wax marks and adhesive on the body work.
Paul, who helped me out was very good and most importantly let me make my choices without over selling it, just right
Service and MOT completed on time and kept informed of progress throughout.
I have purchased multiple vehicles from them as well as recommended. Any issues always resolved quickly
Service department didn't accept fault with car and sadly I had to express my irritation with the fault and them and then eventually they accepted it and repaired it. Unnecessary to take this routs
The car was collected from the home which helped enormously
The sales representative Paul Burrows was very good he kept all information clear and concise throughout the sale and afterwards. The car had a faulty DAB radio on delivery but Paul made it easy to have fixed while I used a loan car.
good communication throughout
I was very surprised to be told that, although my car is only 20 months old and having done 16k, both front discs and brake pads needed to be replaced. And astonished that this wasn't covered by my three year warranty. Instead, this was wear and tear
Friendly and efficient staff
Friendly knowledgeable staff
The work done was fine, no problems but the communication between the staff and ourselves was shocking.
Very easy to arrange and mini was picked up and dropped at home address which was a fantastic service.
Good service throughout
I have had absolutely no feed back from the garage, I got into my car again today to see new mould patches on the roof of my car, so still not fixed properly.
Knowledgeable and friendly as well as a great deal
Like given the updates as service being carried out
On pick up Owen took me through the controls of the car - he did this in a very professional manner that was easy for me to understand. He put me at ease so that I didn't feel silly asking questions! There was an issue with seat and this was sorted
Sales person was able to source a car that met our needs and was able to put together a finance deal that was suitable. Handover was good as the product specialist was able to explain the features of the car in a good manner.
The staff (Gemma in particular) were great to deal with; I was kept up to date throughout the entire process; the costs were exactly as advised; the work was completed more quickly than the estimate I was initially given.