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Customer Reviews.

service

5

Like given the updates as service being carried out

29 December 2019

sales

5

Sales person was able to source a car that met our needs and was able to put together a finance deal that was suitable. Handover was good as the product specialist was able to explain the features of the car in a good manner.

29 December 2019

service

5

The staff (Gemma in particular) were great to deal with; I was kept up to date throughout the entire process; the costs were exactly as advised; the work was completed more quickly than the estimate I was initially given.

28 December 2019

sales

5

Always impressed with this dealership.

24 December 2019

service

5

I had my current mini serviced and bought a new one while i waited.

24 December 2019

service

5

The staff were all very courteous and helpful especially when I explained my circumstances regarding transport.

22 December 2019

service

5

Good coffee

20 December 2019

service

5

Outlined work required and costs

17 December 2019

service

5

Quick and efficient service and very helpful.

16 December 2019

service

1

Due to all of the above...

16 December 2019

sales

5

The centre was inviting and had a good choice of models to view. They were open 7 days and easily contactable. My car was beautifully presented when I picked it up

14 December 2019

service

5

Great service, however slightly disappointed to find out my mini servicing package bought with the car did not cover the needed brake service and had to be paid in addition - car has only done 20000 miles!

11 December 2019

service

5

Nathan of service is always happy to help, always has the answers to my questions, technicians always take great care of my car whilst in their workshop.

11 December 2019

sales

2

Due to poor customer service from finance department and condition of car

10 December 2019

service

5

Good personal service

09 December 2019

service

5

Very well organised

08 December 2019

sales

5

Sales staff were helpful. Product guru was great!

06 December 2019

service

5

Great friendly customer services

02 December 2019

service

5

Did the service, with a loan car. Person I dealt with was polite and efficient.

01 December 2019

service

3

Confusion over whether my mini required a service or not resulting in 2 long journeys to eventually have my mini up to date.

30 November 2019

service

5

The whole process of dealing with my warranty work was carried out quickly and speedily, a hassle and stress free. The Warranty Administrator at Eastern, Colin Armstrong, could not have been more friendly, helpful and efficient.

30 November 2019

service

1

Happy with the overall service

29 November 2019

service

4

Good contact regarding every step of process required.

23 November 2019

service

5

No faults with work, customer service or condition of vehicle

22 November 2019

service

5

as above

21 November 2019

service

5

As above and great courtesy car.

18 November 2019

sales

5

Steven Lawson was the most delightful, pleasant , helpful and cheery person I have met and is an absolute asset to Eastern

18 November 2019

service

5

My car was in for a service, it was done promptly within the time frame given and returned so clean it was like having a new car again!

15 November 2019

service

5

Quick efficient service

12 November 2019

sales

5

Paul was really helpful

11 November 2019

service

5

A switched on and happy team, that know there product!

11 November 2019

service

5

Sorted out problem and cleaned my car to boot.

09 November 2019

service

5

Brilliant service to have car picked up and returned.

09 November 2019

service

5

I was kept up to date at every stage of the service and given a time for pickup when the car was ready.

07 November 2019

service

1.5

As above. Hanging a card in my car saying getting it right first time when it is nit right first time is snnoying

07 November 2019

sales

4

Apart from the stuff above, it was great. Paul Dalgetty is lovely.

06 November 2019

sales

5

We couldn't have got a better service from Eastern Mini and Paul Dalgetty (our salesman) - he even stayed late on Saturday to complete the sale. Brilliant service!

05 November 2019

service

5

Fixed problem

01 November 2019

service

2

Initial delay of 5 days before request for EWOC only processed. Engine warning light fault not traced. Invited to return car for further investigation. Eventually fixed but took almost a week. Poor communication during this time.

31 October 2019

service

5

Such an easy process for my warranty work, kept aware of progress all along the way

21 October 2019

service

5

Hassle free

19 October 2019

sales

5

Very friendly and knowledgeable staff, listened to what I wanted, and went out of their way to help

16 October 2019

service

4

I asked for a couple of extra things to be priced and this wasn't dealt with. No big deal