Like given the updates as service being carried out

Sales person was able to source a car that met our needs and was able to put together a finance deal that was suitable. Handover was good as the product specialist was able to explain the features of the car in a good manner.

The staff (Gemma in particular) were great to deal with; I was kept up to date throughout the entire process; the costs were exactly as advised; the work was completed more quickly than the estimate I was initially given.

Always impressed with this dealership.

I had my current mini serviced and bought a new one while i waited.

The staff were all very courteous and helpful especially when I explained my circumstances regarding transport.

Good coffee

Outlined work required and costs

Quick and efficient service and very helpful.

Due to all of the above...

The centre was inviting and had a good choice of models to view. They were open 7 days and easily contactable. My car was beautifully presented when I picked it up

Great service, however slightly disappointed to find out my mini servicing package bought with the car did not cover the needed brake service and had to be paid in addition - car has only done 20000 miles!

Nathan of service is always happy to help, always has the answers to my questions, technicians always take great care of my car whilst in their workshop.

Due to poor customer service from finance department and condition of car

Good personal service

Very well organised

Sales staff were helpful. Product guru was great!

Great friendly customer services

Did the service, with a loan car. Person I dealt with was polite and efficient.

Confusion over whether my mini required a service or not resulting in 2 long journeys to eventually have my mini up to date.

The whole process of dealing with my warranty work was carried out quickly and speedily, a hassle and stress free. The Warranty Administrator at Eastern, Colin Armstrong, could not have been more friendly, helpful and efficient.

Happy with the overall service

Good contact regarding every step of process required.

No faults with work, customer service or condition of vehicle

as above

As above and great courtesy car.

Steven Lawson was the most delightful, pleasant , helpful and cheery person I have met and is an absolute asset to Eastern

My car was in for a service, it was done promptly within the time frame given and returned so clean it was like having a new car again!

Quick efficient service

Paul was really helpful

A switched on and happy team, that know there product!

Sorted out problem and cleaned my car to boot.

Brilliant service to have car picked up and returned.

I was kept up to date at every stage of the service and given a time for pickup when the car was ready.

As above. Hanging a card in my car saying getting it right first time when it is nit right first time is snnoying

Apart from the stuff above, it was great. Paul Dalgetty is lovely.

We couldn't have got a better service from Eastern Mini and Paul Dalgetty (our salesman) - he even stayed late on Saturday to complete the sale. Brilliant service!

Fixed problem

Initial delay of 5 days before request for EWOC only processed. Engine warning light fault not traced. Invited to return car for further investigation. Eventually fixed but took almost a week. Poor communication during this time.

Such an easy process for my warranty work, kept aware of progress all along the way

Hassle free

Very friendly and knowledgeable staff, listened to what I wanted, and went out of their way to help

I asked for a couple of extra things to be priced and this wasn't dealt with. No big deal