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Customer Reviews.

service

5

friendly reception by the service manager, kept informed of how things where progressing and being taken to the tram stop. really good service, thank you.

14 March 2019

sales

5

Every thing fell into place.

13 March 2019

sales

5

Taking delivery of the car felt special and appropriate time taken to explain controls and media system.

11 March 2019

sales

4

I was really disappointed that the Union Jack flag rear lights are standard and would apparently cost £500 for me to have replaced for something more basic. Do you have these on all mini sales in the EU? Almost make me reconsider buying the mini.

10 March 2019

service

5

Video surveillance of car

09 March 2019

sales

5

Very good transaction

06 March 2019

service

5

All round good experience from start to finish.

05 March 2019

service

2

See above but also despite having a loan car service process took from 8.30 am appointment until 4.30pm collection.

04 March 2019

service

3

I was given incorrect information about the cost of the service when booking the car in. Also I was charged for 1 litre of screenwash despite it being full. My husband phoned service twice to query and no-one called him back.

01 March 2019

service

4

Although texted that car was ready had to wait nearly 10 mins to get keys

19 February 2019

service

5

As above, always had great service and experience in handlings with mini, always very accommodating

18 February 2019

service

4

There was a bit of a delay in my initial email enquiry being replied to. Hence I've marked you down slightly.

18 February 2019

service

4

I elected to wait while my Mini was serviced. It took a little longer than expected but there were refreshments and newspapers etc. available to help pass the time.

17 February 2019

service

5

The staff at Eastern were extremely helpful, efficient and friendly.

10 February 2019

sales

5

First class service. Nothing too much trouble.

09 February 2019

service

4

Easy to arrange. Happy with the outcome.

03 February 2019

service

4

Very satisfied covers it.

31 January 2019

service

5

Car was serviced and cleaned and ready for. Time promised

17 January 2019

service

5

I asked for a courtesy car that I hadnt booked and was given a car no problem

15 January 2019

service

4

Friendly team.

10 January 2019

sales

5

Customer service team were very attentive and easy to talk to

10 January 2019

service

5

Booked for mot but able to have service on the same day

08 January 2019

sales

1

Staff disorganised, sale was lengthy while salesperson constantly had to check info, I had to point out things they had incorrect (e.g price of alloys), I had to chase updates on car delivery, car not ready on day of pick up when I arrived, poor

07 January 2019

sales

4

Eastern Mini staff were friendly helpful and welcoming, could not have asked for much more.

06 January 2019

service

3

Was kept informed of the progress on the car throughout the day