Returning a car that's less than a year old with a fault is annoying. However, the staff were very understanding and professional. I really appreciated the curtsey car provided as it was a high-spec Mini without unsightly advertising decals.

Couldn't have asked for a better service. Kept up to date with all.developments while car was with you.

Felt I was treated well and took everything into consideration I was looking for x had great test drive with Owen and Steven gave great customer service .

Gemma the Customer advisor was excellent

Concerns that I gave about a possible faulty brake calliper where dismissed. I ask about a piece trim that was faded on the exterior it was change but was not told + the other side now look faded too compared to the new one

Very dissatisfied with the length of time taken: 8.5 hours to check what the brake issue was & to fit new front discs & pads. Approx. 5 hours to advise me what was wrong with it, and that I would need to rebook. Repairs were eventually done that day.

The service was fast, the communication was clear and regular, and the customer skills were personable - great all round!

Excellent staff

Would have been nice to stay in the Mini garage and I was kept waiting a long time once it had been fixed for it to be washed. The tyres weren't then inflated to the correct pressure which meant I had to do it at the supermarket which was annoying. H

The dealership suffers from lack of staff - only one person dealing with booking in, dealing with enquiries. Not good when several people are waiting, often their enquiries are time consuming.

Staff from booking my mini in for service - to the update of the progress of the service, to the pick up and delivery of my car efficient and excellent

Paul made the purchase a stress free eexperience and couldn't have been more helpful.

Carried out quickly

Customer service exceptional

Sorted out the tyre problem and learned more about electric cars

Tended to whole family not just purchaser

Sorted noise and treated us excellently.

Steven helped me with the part exchange process and getting a new car. He helped me avoid any hiccups along the way. I was very pleased with the co-operation of Steven, and extra care he took in handling our purchase.

no hassles. Choice of curtesy car> Excellent service reception. Prompt attention and prompt collection. Good information on cars progress through out the day.

I was getting my brakes checked, they needed replaced. I was also getting a message about tyre pressure, thought that you would set the tyre pressure when doing the brakes and reset the notification. Nothing was done with the pressure.

No problems encountered

No issues

did what was required, i hope, it's a brand you trust

Very efficient

Staff member said he would contact me when job completed. Sadly he did not make contact. Reception staff had no information on progress of work.

Staff kept me informed at every step

Owen took his time explaining all the functions of the car n didn't mind when I asked him questions or asked him to show me something twice.

Service was fine. Efficiency of reception desk at arrival ok but poor at collection. Car had been ready >2 hours before collection but key was lost and car promised location for uplift did not materialise despite receptionist assurance. training?

Clear information provided when booking service, kept up to date with work required and when car was ready to be collected. Colleague I dealt with when dropping off and picking up car was very pleasant and helpful

You did all I asked for, brilliant as usual.

No problems.

No issues, everything was fine

Great customer service

Good friendly service

Great customer service from the minute I dropped car off till pick up.

I found all the staff very professional, friendly and all questions were answered with confidence. Nothing was too much trouble, and hey all went above and beyond to help and make the purchase an enjoyable. Especially Steven and Stuart.

Friendly customer service, efficient, kept up to date on progress and finished earlier than expected.

As before, convenient, trustworthy, speedy and a pleasant experience

I have to return as the part was the wrong colour at my last visit. I return tomorrow for the part to be fitted.

All good

Customer service excellent but the mechanic carrying out the service failed to inflate the new tyres to the recommended psi for this car. This resulted in an immediate warning of very low tyre pressure as I was driving home

A pleasant salesman, Ian Fraser, answered all our questions and guided as through a painless and informative process. Owen, last name umknown, sat in the car and expalined all the fancy-dancy controls. The car arrived on the date promised.

The collect and return service caters for older customers.

No issues raised

Paul was a fantastic and genuine sales person

It was a very enjoyable experience

Good communication, fair price

Repair carried out efficiently, was kept advised throughout

I love all things MINI