Customer service team were very attentive and easy to talk to

Friendly team.

Booked for mot but able to have service on the same day

Staff disorganised, sale was lengthy while salesperson constantly had to check info, I had to point out things they had incorrect (e.g price of alloys), I had to chase updates on car delivery, car not ready on day of pick up when I arrived, poor

Eastern Mini staff were friendly helpful and welcoming, could not have asked for much more.

Was kept informed of the progress on the car throughout the day

Speed of service and attention to detail.

Car was ready on time as promised. Quick and efficient.

Attentive & knowledgeable staff

Work done on time and car deliverd on time, kept updated throughout

Lovely showroom, clean and well lit. Staff not pushy and left us to browse.

kept in the loop at all times with excellent information and progress on car.

Polite and no add in frills

Very efficient organisation of service arrangements and excellent staff.

Phone call/text with updates about car repairs Explained processes in simple terms

Motability rep Susan Wilson could not have been more helpful from the start of the process to the end collection point.

good information

Dealt with professionally throughout

It was a pleasant experience.

Car was picked up at home and delivered back. Very efficient and convenient.

Excellent service, I can't fault them

Great service

Everything went smoothly and no surprises

Problem I had after a visit was resolved to my satisfaction. Only slight issue was that I thought I had booked a valet at 11:00 but received a text the day before I was due at the garage said it was at 08:45.

Used an agent but arrangements seemed fine and car was available when wanted. Hand over good.

I was kept informed all through the process from the ordering the vehicle, right through to delivery. Felt as if my custom was valued.

Friendly and helpful getting lifts

Stephen and Owen at Eastern mini were superb. Spent so much time with me test driving and getting spec just right. Not close to my home but poor experience at mini in Giffnock made the travel very worthwhile. Had full confidence in them.

Was only in for a puncture. Dealer forgot to give me the damaged tyre, that I wanted to get repaired. But did deliver to me the following day. So still hasp overall

Very helpful

I originally wanted a different colour but the wait was too long. We were advised about what colours where available and we were happy with the alternative.

Every part of your service to me was without flaw.

As above, very helpful.

Everything went as planned