Courtesy car provided as requested. Kept informed throughout service.

everyone very helpful and polite making sure you were comfortable and excellent hand over

Although it took 4 months for the car to be built, given the current pandemic and popularity of the car, I was completely satisfied with everything. Everything was made so straight forward.

Our Sales representative explained our purchasing options very clearly and took the time to talk us through the cars functionalities. The delivery timelines were slighty ahead of schedule so he managed our expectations very well.

Ian gave me updates every step of the way, he was reassuring and this was my first car buy myself, and so Ian always took his time to explain everything to myself and my boyfriend we both really appreciated that. delivery was very fast.

We were looked after very well by the sales staff. Everything went very smoothly.

Everything was as expected........

No issues - service dealt with efficiently as i would expect

Very helpful and friendly staff.

Great service and knowledge from Stephen. Kept up to date with what was happening and what was available within the budget.

Ian Fraser could not have been more helpful and did his best to overcome a logistic problem over the delivery of my vehicle. He took the time to keep me updated on the problems and compensated it's late arrival by delivering the car in person.

All went seemlessly despite Covid restrictions

atttentive staff

Problem free service

Good service, job done on time with regular updates throughout.

Simple and straightforward process. Fully aware of what stage the repair was at during the day

I love the car, Its on my doorstep and its great fun.

The team was friendly and efficient, keeping me up to date with my car's progress.

Always receive great service.

My father Alexander and I received excellent customer service from our salesperson Ian Fraser at Eastern Mini-Edinburgh. Ian's brilliant communication, sincerity, discretion and attention to detail was first -class, providing a wonderful experience.

very pleasant professional and nice atmosphere.

The service is just 10/10, no faults what so ever. To be contacted by SMS when the service was started as no need for apps or emails. Very good update on items to be rectified with attached prices. Superb service, simple as that.

From start to finish I received great service. I had a few queries along the way and they were dealt with promptly and professionally. Nothing seemed to be too much trouble.

Well organised

Did what it said on the box

Liked the fact that I was kept informed (possibly too much). There was suddenly a cut off in communication and no word that the car was ready. The driver just appeared at the door. It was a bit of a let down to your otherwise great service.

Young sales exec ,Owen Radcliffe ,went above and beyond . Very attentive .

Good communication advised at all steps

Very good, Sam kept me in touch throughout the the day. The car came back very clean, thanks to the team for that and die to the current circumstances it was great to have it picked up and delivered, thanks to the drivers for that, also Gemma.

All smooth from start to finish! Nothing was ever a problem.

All the staff were highly professional and friendly, in particular Ian Fraser who handled the process faultlessly.

Very competent and professional service

Nathan went through my logo book for me and check that everything was up to date. Important as I was selling the car

Kept updated on the progress of the MOT and inspection of my car

Very efficient

Fast friendly and on time

Efficient

Simple booking process and positive experience

Sales Exec (Ian) was fantastic and patiently explained any differences in the controls/spec between our old Mini and the new one. At the same time being very mindful and respectful of the prevailing social distancing issues.

Thought Paul Dalgety was very helpful and given limitations at the moment explained the operations of the vehicle well

Overall excellent service from bookng to return of vehicle

Based on the service team again. Nathan and Gemma are a credit to your team, friendly, courteous and generous with their knowledge and time. If I had jobs going right now I would hands down be offering it to them.

Friendly staff and service undertaken very professionally

Always treated courteously and sale went through smoothly.

Kept me up to date with the service. Car was valeted

Great car, great staff, so helpful.

Winter health check is very useful - particularly as car hasn't been used much during the Covid-19 pandemic

Susan Wilson was brilliant and I love MINI

Good communication throughout and car ready when promised

Polite and within current guidelines.