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0131 467 6000

Customer Reviews.

service

2

Initial delay of 5 days before request for EWOC only processed. Engine warning light fault not traced. Invited to return car for further investigation. Eventually fixed but took almost a week. Poor communication during this time.

31 October 2019

service

5

Such an easy process for my warranty work, kept aware of progress all along the way

21 October 2019

service

5

Hassle free

19 October 2019

service

4

I asked for a couple of extra things to be priced and this wasn't dealt with. No big deal

16 October 2019

sales

5

Very friendly and knowledgeable staff, listened to what I wanted, and went out of their way to help

16 October 2019

service

5

Waited in comfort while my car was serviced. Made good use of the WiFi to get work done. Staff were friendly and kept me informed. The work was completed within the promised timescale and my car was returned, clean and sparkling.

08 October 2019

service

5

I was delighted when your employee, Gemma, offered to collect my car on her way to work and then return it after the service was complete. Excellent and courteous service! I also appreciated the online video giving an initial assessment of my car.

07 October 2019

service

5

Very good service, carried out at time specified, staff are excellent

06 October 2019

sales

5

Staff couldn't have been more helpful. Not pushy. Helpful and informed.

06 October 2019

sales

5

Kept up todate at all times during the sales process

04 October 2019

service

2

Recommended new tyres - none in stock. Amber dashboard warning light highlighted even though I had raised it before at a service and told 'not to worry about' Slow 'checkout' when I clearly said I was in a hurry

04 October 2019

sales

5

Very friendly

03 October 2019

service

5

Very clean and polished.

30 September 2019

sales

5

Paul Dalgetty was very helpful without pressurising me. He got the car for me quickly & I appreciated being able to have his car for 24hrs on a "real world" test drive

30 September 2019

service

5

Completely hassle free

29 September 2019

service

4

The customer service agent was easy to deal with and knew how best to meet my requirements

27 September 2019

sales

5

Warm welcome and given the time to discuss what I style/mini I was wanting. Very friendly staff all round.

27 September 2019

service

5

Good communication and deamless service

27 September 2019

service

5

Work was done to schedule and everyone was helpful, open and willing to help.

24 September 2019

service

4

Efficient, knowledgeable and very pleasant and helpful staff

23 September 2019

sales

5

The sales person was a real enthusiast and went out of his way to ensure I was happy.

22 September 2019

service

5

Painless booking in process and was constantly kept in touch with progress

22 September 2019

sales

4

No pressure from the sales person, information readily available.

13 September 2019

sales

5

Purchase and delivery was very quick and easy.

11 September 2019

service

5

Returning a car that's less than a year old with a fault is annoying. However, the staff were very understanding and professional. I really appreciated the curtsey car provided as it was a high-spec Mini without unsightly advertising decals.

10 September 2019

service

5

Couldn't have asked for a better service. Kept up to date with all.developments while car was with you.

09 September 2019

sales

5

Felt I was treated well and took everything into consideration I was looking for x had great test drive with Owen and Steven gave great customer service .

09 September 2019

service

5

Gemma the Customer advisor was excellent

07 September 2019

service

2

Concerns that I gave about a possible faulty brake calliper where dismissed. I ask about a piece trim that was faded on the exterior it was change but was not told + the other side now look faded too compared to the new one

06 September 2019

service

1

Very dissatisfied with the length of time taken: 8.5 hours to check what the brake issue was & to fit new front discs & pads. Approx. 5 hours to advise me what was wrong with it, and that I would need to rebook. Repairs were eventually done that day.

01 September 2019

service

5

The service was fast, the communication was clear and regular, and the customer skills were personable - great all round!

30 August 2019

service

5

Excellent staff

24 August 2019

service

3

Would have been nice to stay in the Mini garage and I was kept waiting a long time once it had been fixed for it to be washed. The tyres weren't then inflated to the correct pressure which meant I had to do it at the supermarket which was annoying. H

20 August 2019

service

3

The dealership suffers from lack of staff - only one person dealing with booking in, dealing with enquiries. Not good when several people are waiting, often their enquiries are time consuming.

15 August 2019

service

5

Staff from booking my mini in for service - to the update of the progress of the service, to the pick up and delivery of my car efficient and excellent

14 August 2019

sales

5

Paul made the purchase a stress free eexperience and couldn't have been more helpful.

11 August 2019

service

4

Carried out quickly