OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
85 ratings and 42 comments received in the last 90 days.
09 June 2022
Steven the sales consultant was amazing and extremely knowledgable and informative . New it's stuff
07 June 2022
Excellent service from start to finish
05 June 2022
Paul and his colleagues are all very friendly and helpful every step of the way. They were patient answering all my questions and queries I had. Mini product sells itself.
09 May 2022
The guys went above and beyond to get me my new car on the day that I asked for it - great service.
09 May 2022
Ian Fraser was great to deal with. He kept me up to date on progress or issues, and honoured my trade in price despite the volatile 2nd hand market.
28 April 2022
Everything was explained very clearly and any questions answered knowledgeably
25 April 2022
Stephen kept me informed regularly on progress and the whole process was seamless.
22 April 2022
It was all done professionally
21 April 2022
Stephen was really helpful through the process from start to finish, guiding us through the specification choices and onwards. He kept us informed on prospective timing. We felt we were dealt with fairly in terms of the trade in for our old MINI.
13 June 2022
Overall great experience
13 June 2022
Did the service quickly for us
11 June 2022
Repairs carried out on time vehicle returned all valeted much appreciated and vehicle running superbly very grateful as I have given mini to grandson who started new job in dalkeith
06 June 2022
All staff very helpful, Gemma very good at keeping me in touch
30 May 2022
prebooked through the email, kept me updated during the checking and services
30 May 2022
The fault in my vehcle was correctly diagnosed and resolved to my satisfaction.
30 May 2022
More than happy and I raised a wee concern I had re the boot and they addressed it to my satisfaction. They also kept in touch with me electronically informing me of progress with my service.
30 May 2022
Excellent
29 May 2022
Works completed on time and excellent job done
28 May 2022
The team at Eastern are great and always incredibly helpful.
12 June 2022
Service was great. Talked through all the info with regards to the new car and the finance paperwork.