About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

105 ratings and 81 comments received in the last 90 days.

14 April 2026

Stephen was super helpful throughout

11 April 2026

Any interaction with staff was professional and friendly. Louis was very patient with me.

07 April 2026

Louis has been great

05 April 2026

No hard sale or pressure. Barnaby was patient and polite throughout, responding to emails efficiently. On collection of my Mini Harrison spent time showing me all the controls so I felt ready to explore more at my own leisure. They were a great team

03 April 2026

Friendly, professional service, Listened to our needs, organised two test drives, talked clearly through options and never did the hard sell (which would have sent us away!)

01 April 2026

The staff were welcoming and friendly. We felt at ease looking around an Craig was excellent answering all our questions, finding out what we wanted and explaining stuff to us. Test drive, ordering, email comms and handover great. Thanks Craig.

01 April 2026

Stephen makes the whole process of buying a car straightforward

31 March 2026

Helpful and friendly staff.

31 March 2026

Jack McCulloch was amazing from start to finish!!! He is so friendly and easy to talk to. He made the process of buying a new mini so seamless and nothing was to much trouble. Jack is definatley an asset to your company. Love my new mini!! ????

30 March 2026

Was always kept up.to date and the car arrived earlier than expected

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29 March 2026

Communication was excellent. Louis kept me updated at all times and purchase to delivery was excellent.

26 March 2026

Overall experience from initial contact, test drive with Harrison was an absolute joy. Craig Blake was exceptional providing clear detailed explanations the regular contact from Craig made everything smooth, easy and joyful. Huge thanks Craig amazing

25 March 2026

From the moment we walked into the showroom we were greeted with a smile and asked how they can assist us. Having our own business we always stress on our staff that first impressions are essential.

25 March 2026

The professional, knowledgeable and friendly service fron Jack McCulloch, Stephen Myles and the rest of the staff at Eastern Mini Edinburgh, was excellent.

24 March 2026

Barnaby was great from start to finish. Good communicator, excellent service, very knowledgeable and always available to answer questions in a timely manner.

24 March 2026

Stephen Myles (Eastern Mini) was great from the moment I started looking for a new mini, to when I drove it off the forecourt! He maintained regular contact and took a lot of trouble to explain the detail of absolutely everything. Thank you Stephen!

16 March 2026

Great support given throughout the whole purchase and delivery journey.

16 March 2026

Stephen the salesman was amazing

14 March 2026

Good experience

09 March 2026

There were some mistakes made on initial purchase, however final delivery by Stephen was very smooth and was very satisfied

04 March 2026

Barnaby was excellent- well informed, responsive, polite.

03 March 2026

Very smooth and informative journey from start to finish with Stephen

28 February 2026

Every step was fully explained and all my questions answered promptly.

27 February 2026

Jack was excellent in responding to our questions & his advice. Very prompt and approachable, with quick responses too. I'm glad he was our Sales Advisor

25 February 2026

Very happy great service when picking up my new car everything explained well

24 February 2026

Craig helped me in my car selection and explanation of the features, differences and the finance options. He did a brilliant job on all fronts, knowledgeable both on the car, the sales process and the financing.

23 February 2026

Jack was very easy to deal with. He was extremely helpful and made the whole process very easy.

05 February 2026

Jack was very helpful and very professional- top support and customer services

04 February 2026

Very helpful and easy to contact, made the purchase very easy.

04 February 2026

A lot of effort was put into explaining features of the new car. Jack McCulloch was excellent and very helpful throughout the process.

28 January 2026

Great customer experience all round

14 April 2026

Booking in service was straight forward. The staff at the garage were very polite and helpful. Car successfully completed on time

14 April 2026

The staff were friendly and the work was completed quickly.

14 April 2026

Both Dani and Laura sorted my issue immediately, kept in touch regularly with information about the car. Excellent service.

13 April 2026

All went smoothly & the warranty fixes have worked.

13 April 2026

All issues. Dealt with

12 April 2026

The representative who booked the car in was bright , cheerful and very clear about what would happen. The staff at the centre were also clear and helpful.

11 April 2026

Very efficient staff

06 April 2026

It was as expected. No issues

05 April 2026

Very helpful service advisor and great service on the car and helpful information.

04 April 2026

Everything was perfect.

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02 April 2026

Great service from the centre used

31 March 2026

Communication leading up to and during day of service was exceptional

30 March 2026

No problems from start to finish

28 March 2026

My Mini was in for a service & MoT. I waited at the service centre until both were completed rather than take a curtesy car. I was warned it might take all day and it did. I used the time to look at the cars and take a test drive. Service & MoT OK.

28 March 2026

Absolutely fabulous service given by Dani; she couldnt do enough to make sure that everything i needed seen to was done..

25 March 2026

My car was pick up at the house and and a call to say it would. I wes keep in touch with the work on the car vi video the mini team were friendly. And the car brought back and put up my drive so I could get into to it. I'm a wheelchair user. Thanks.

24 March 2026

Never had an issue with the garage I use

19 March 2026

Lots of issues on the day of my Mini Countryman handover, the car was damaged and also missing a key, a stressful day which impacted my Mini experience, although when it was raised with the Centre manager he did his best to resolve the issues quickly

16 March 2026

Great service

16 March 2026

Car was in for mot

15 March 2026

Eastern were very helpful with accessing my chosen mini . Barnaby was very responsive to any queries and questions.

10 March 2026

Made to feel welcome, easy check in and kept updated throughout.

09 March 2026

Very straightforward and transparent process. Staff very welcoming and polite.

03 March 2026

Carried out work quickly. Supplied coffee while waiting

02 March 2026

Staff were very helpful

28 February 2026

People dealing with us were brilliant and in particular Dani couldn't have been any more helpful.

28 February 2026

Efficient and professional service

24 February 2026

Quick & efficient, lovely team esp Danni abd Stephen!

24 February 2026

The staff were efficient and friendly and serviced the car whilst i waited in excellent time

24 February 2026

The cost of the work is very expensive

24 February 2026

Great communication.

21 February 2026

Pleasant staff in the office and the work was carried out to a high standard

20 February 2026

No ambiguity

18 February 2026

The staff are exceptional!

18 February 2026

Kept well informed, polite and professional,

17 February 2026

Job done properly. Everybody efficient.

14 February 2026

Ok to deal with ?? Put car in for a diagnostic was told 1hr £180.Got message looking for another 3hrs at £180 per hour so £720 for a diagnostics????Said no so end up £90 for a car wash??????

13 February 2026

Easy, straightforward process. Regular updates provided

12 February 2026

Great service from staff

11 February 2026

Good service, shoe to wait in comfortable booth and do some work. Ready on time. Staff helpful. Car cleaned.

10 February 2026

Great service from Danni.

08 February 2026

Quick, friendly and efficient process.

31 January 2026

On time and easy comfortable place to wait for car. Friendly welcoming reception thank you

31 January 2026

Fast efficient and extremely courteous.

31 January 2026

Outstanding customer service, Dani kept me updated with everything and nothing was too much trouble.

30 January 2026

Excellent customer service from Megan very friendly when I phoned to confirm my booking.. Then throughout the day I was kept up to date how the service/mot was going.. overall a pleasant experience..

28 January 2026

Very prompt service. Received updates in a timely manner and staff were polite and attentive.

28 January 2026

from start to finish Dani kept us well informed through the whole process.

27 January 2026

Dani was great. There was no shuttle bus so she arranged an alternative. I found out from a friend later that for £20 you could get the car collected and dropped off. Please advertise this more as it's much better than dropping it off yourself.

24 January 2026

Quick, responsive and great communication throughout

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Eastern .

Address

Edinburgh's Luxury Car Village, Newbridge, Edinburgh, EH28 8TG

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:12:00 - 17:00

Phone

0131 467 6000

Map

Areas served

Edinburgh as well as surrounding areas including Livingston, Grangemouth, Falkirk and Bathgate

View map

Address

Edinburgh's Luxury Car Village, Newbridge, Edinburgh, EH28 8TG

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:09:00 - 12:30
Sun:CLOSED

Phone

0131 622 6415

Map

Areas served

Edinburgh as well as surrounding areas including Livingston, Grangemouth, Falkirk and Bathgate

View map