SERVICE

4.0

NEW CAR SALES

4.0

108 ratings and 66 comments received in the last 90 days.

20 March 2024

Again, no communication. I had to phone on numerous occassions with no response from mini. No returning of calls

19 March 2024

Eastern Motors Edinburgh were great to deal with. I had an initial call with Stephen detailing my requirements and budget. Within 20 minutes i had received a proposal together with a personalised video showing me the car in question. Faultless

07 March 2024

It was smooth and I felt my needs were respected.

05 March 2024

The handover was good, but the customer service was very poor.

05 March 2024

Nothing to much to ask.

04 March 2024

Very few interactions with sales person Long wait for mini once ordered No come and go with staff after explaining personal circumstances

29 February 2024

When I left with my mini it had half a tank of petrol (which I know I paid for) but just as I approached the trafffic lights just by your sales room it had already gone down a notch. Not impressed. Also was told I would get some gifts but didn't

28 February 2024

Had a slight problem with wrong reg put on the car, but full credit to kellie at eastern western in Edinburgh who went out of her way to fix the issue

26 February 2024

Really appreciated the advice and flexibility offered by my sales person Jamie Laurie

23 February 2024

I engaged with the garage for a month before coming in, explained I work away and was coming home to sort out what I was doing with a car. The rep double booked and bumped me to someone else. The rep that did help was very nice.

20 March 2024

Great customer care, was kept up to date with progress on my vehicle. The team at Eastern were first class very good experience

20 March 2024

good communication and car treated well

15 March 2024

Scott was easy to deal with and communicated throughout the full time my car was with you

15 March 2024

Staff very helpful and polite.

14 March 2024

High quality and professional services provided. Moreover, nice showroom.

13 March 2024

N/a

12 March 2024

Service experience was just as it was explained . Quick and efficient .

03 March 2024

Despite dropping off at 08.00 it still took until 17.00 to go through a service and MOT. Also thought the price charged for replacement wiper blades was exhorbitant.

29 February 2024

Car picked up and delivered home. Kept up to date with all work carried out on the car.

29 February 2024

Overall very happy with my service - my only small niggle would be that during my car being in for the service the lights were changed from Automatic to manual mode but not changed back before my collection.

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