About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

121 ratings and 94 comments received in the last 90 days.

06 June 2026

Stephen Myles provided exceptional service throughout. His communication was clear and proactive, he kept us updated at every stage and ensured everything was completed quickly and efficiently. A fantastic ambassador for Eastern MINI.

05 June 2026

Excellent experience buying from Eastern Mini, Dawid was very helpful and kept me informed from ordering through to handover. I only waited just over a week for it to arrive and couldn't fault the service.

05 June 2026

Craig made the whole process so easy and his handover was excellent.

03 June 2026

Excellent service

02 June 2026

Stephen as always goes above and beyond during the sales process to ensure he delivers best possible customer service everytime.

29 May 2026

Very happy with the whole process. Everything was explained and I was kept up to date during the whole purchase and delivery.

29 May 2026

Although there was a slight delay I was kept informed. Communication was excellent .

28 May 2026

Very good communication. Happy to go through the different options in terms of the car and the finance.

27 May 2026

Barnaby Wright looked after us through all the different stages.,

27 May 2026

I was very satisfied with the experience I received. Louis Lin was our Sales Rep. He was very friendly and informed us of the best current deals. He was welcoming and not pushy at all. We agreed a deal and the rest of the experience was seamless.

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27 May 2026

It was a clean, organised and respectful show room. Communication was 100% clear and was always made to feel welcome

24 May 2026

Excellent service from start to finish. The communication was fantastic, everything was explained very clearly and Stephen tailored everything to my unusual personal circumstances. The timing couldn't have been better.

21 May 2026

Faultless experience with Craig Blake who was very helpful and supportive through the whole purchase phase of the process. Sadly however disappointing experience picking up the car owing to modifications not done and accessory not delivered.

20 May 2026

Jack assisted me all through the process of getting my new Motability car. The service was superb and I'm so pleased with how it went. He kept in contact with me throughout and was super helpful.

12 May 2026

Friendly welcoming and knowledgeable service. Quick response to questions. sorting out finance.

04 May 2026

The service from Stephen Myles was absolutely fantastic! He was very knowledgeable, informative and helpful. He answered all my questions and explained the whole process which was very much appreciated. He was excellent at communicating with me.

04 May 2026

Louis Lin was an absolute star helping this technophobe lady to get to grips with this new driving experience

04 May 2026

The customer service and communication was outstanding. Stephen Myles goes above and beyond for his customers, keeping them up to date with all information required and making the purchase process very easy.

01 May 2026

Craig made the whole process so easy for us. He was friendly, and explained the whole process. He kept us updated on the cars arrival.

30 April 2026

Friendly and knowledgable and helpful

28 April 2026

Great service from Barnaby Wright. Kept us in the loop at every stage

28 April 2026

Stephen was excellent from start to finish of the buying process. He was extremely helpful and made us confident in our choice! On the pick up day there was an issue with the driveaway insurance but he helped sort it out and was very professional!

26 April 2026

Stephen was a great support and was quick to answer all my questions. He made buying my first car a really positive experience.

25 April 2026

Great customer service and communication

25 April 2026

Informative, professional and friendly staff. Stephen and Harrison a pleasure to do business with.

25 April 2026

It was an easy process.

20 April 2026

Stephen was friendly, efficient and helpful. He made the whole process really easy

19 April 2026

Excellent service from Dawid,

14 April 2026

Stephen was super helpful throughout

11 April 2026

Any interaction with staff was professional and friendly. Louis was very patient with me.

07 April 2026

Louis has been great

05 April 2026

No hard sale or pressure. Barnaby was patient and polite throughout, responding to emails efficiently. On collection of my Mini Harrison spent time showing me all the controls so I felt ready to explore more at my own leisure. They were a great team

03 April 2026

Friendly, professional service, Listened to our needs, organised two test drives, talked clearly through options and never did the hard sell (which would have sent us away!)

01 April 2026

Stephen makes the whole process of buying a car straightforward

01 April 2026

The staff were welcoming and friendly. We felt at ease looking around an Craig was excellent answering all our questions, finding out what we wanted and explaining stuff to us. Test drive, ordering, email comms and handover great. Thanks Craig.

31 March 2026

Helpful and friendly staff.

31 March 2026

Jack McCulloch was amazing from start to finish!!! He is so friendly and easy to talk to. He made the process of buying a new mini so seamless and nothing was to much trouble. Jack is definatley an asset to your company. Love my new mini!! ????

30 March 2026

Was always kept up.to date and the car arrived earlier than expected

29 March 2026

Communication was excellent. Louis kept me updated at all times and purchase to delivery was excellent.

26 March 2026

Overall experience from initial contact, test drive with Harrison was an absolute joy. Craig Blake was exceptional providing clear detailed explanations the regular contact from Craig made everything smooth, easy and joyful. Huge thanks Craig amazing

25 March 2026

From the moment we walked into the showroom we were greeted with a smile and asked how they can assist us. Having our own business we always stress on our staff that first impressions are essential.

25 March 2026

The professional, knowledgeable and friendly service fron Jack McCulloch, Stephen Myles and the rest of the staff at Eastern Mini Edinburgh, was excellent.

24 March 2026

Barnaby was great from start to finish. Good communicator, excellent service, very knowledgeable and always available to answer questions in a timely manner.

24 March 2026

Stephen Myles (Eastern Mini) was great from the moment I started looking for a new mini, to when I drove it off the forecourt! He maintained regular contact and took a lot of trouble to explain the detail of absolutely everything. Thank you Stephen!

16 March 2026

Stephen the salesman was amazing

16 March 2026

Great support given throughout the whole purchase and delivery journey.

14 March 2026

Good experience

06 June 2026

I received a friendly welcome and my vehicle was serviced at the designated time and completed within the stated time. It was cleaned and valeted to a very high standard.

03 June 2026

Always 1st class service.

03 June 2026

Good clear communication and fast service

30 May 2026

I believe the garage did not act in my best interest when they have failed my MOT. When I have raised a complaint, the Customer Service Manager basically told me on the phone to

28 May 2026

So accommodating, especially due to my calendar mixup and I was so early

28 May 2026

Excellent service as always.

24 May 2026

Good friendly service. Good communication.

21 May 2026

Some areas of my experience were very positive but others not so much.

21 May 2026

Work carried out efficiently

18 May 2026

Great experience - highly recommend.

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16 May 2026

Very helpful with explaining in further detail when asked about root cause.

15 May 2026

Traffic was really bad and coming from Falkirk I never realised how bad . I arrived late and they said I had missed my slot . She did try her best to bring it forward but It soured my experience . So it ended up being 40 mins later .

14 May 2026

From booking it in to getting the service done was great , advised about the brakes so had them changed . All good but a bit pricey in my opinion

13 May 2026

Very helpful

04 May 2026

Every body did what they said they would when they said they would do it.Especially Dani who was excellent.

03 May 2026

Car repair done and car now has good brakes

30 April 2026

Just can't fault the service from start to finish

27 April 2026

Car was seen to without delays and I was kept informed of progress. The free wash missed a little dirt but it was free so it's hard to complain.

26 April 2026

Explained everything from start to finish. Dani was very helpful and friendly

26 April 2026

Great service, Dani great friendly and helpful as always. Good comm when car was in.

26 April 2026

Dropped the car at 10.00. Confirmation received that the car would be ready in 2 hours. Returned shortly before 12.00, Advised that the car was almost ready. Car eventually released at approx 12.50, causing late arrival at my wife's next appointment.

26 April 2026

Ok, but just Ok. When I dropped it off at 8.15 am I specifically asked if it could be ready for me to collect at 4 pm. Not sure, would let me know. Various messages , none saying it was ready I phoned at 3.30 - told 4.45. Traffic badfinally got it 6!

24 April 2026

Everything went smoothly from start to finish and I was kept well informed.

22 April 2026

Had a waiting appointment for a service. Team were ready for me. Told me the price. Showed me facilities and where I could wait. Very friendly and efficient.

21 April 2026

My mini was collected and returned. The driver was very pleasant. My mini came home a lot cleaner and the work had been carried out.

21 April 2026

My front brake pads were classed as green but now four weeks later I have had a red warning on my car.

14 April 2026

The staff were friendly and the work was completed quickly.

14 April 2026

Booking in service was straight forward. The staff at the garage were very polite and helpful. Car successfully completed on time

14 April 2026

Both Dani and Laura sorted my issue immediately, kept in touch regularly with information about the car. Excellent service.

13 April 2026

All went smoothly & the warranty fixes have worked.

13 April 2026

All issues. Dealt with

12 April 2026

The representative who booked the car in was bright , cheerful and very clear about what would happen. The staff at the centre were also clear and helpful.

11 April 2026

Very efficient staff

06 April 2026

It was as expected. No issues

05 April 2026

Very helpful service advisor and great service on the car and helpful information.

04 April 2026

Everything was perfect.

02 April 2026

Great service from the centre used

31 March 2026

Communication leading up to and during day of service was exceptional

30 March 2026

No problems from start to finish

28 March 2026

My Mini was in for a service & MoT. I waited at the service centre until both were completed rather than take a curtesy car. I was warned it might take all day and it did. I used the time to look at the cars and take a test drive. Service & MoT OK.

28 March 2026

Absolutely fabulous service given by Dani; she couldnt do enough to make sure that everything i needed seen to was done..

25 March 2026

My car was pick up at the house and and a call to say it would. I wes keep in touch with the work on the car vi video the mini team were friendly. And the car brought back and put up my drive so I could get into to it. I'm a wheelchair user. Thanks.

24 March 2026

Never had an issue with the garage I use

19 March 2026

Lots of issues on the day of my Mini Countryman handover, the car was damaged and also missing a key, a stressful day which impacted my Mini experience, although when it was raised with the Centre manager he did his best to resolve the issues quickly

16 March 2026

Great service

16 March 2026

Car was in for mot

15 March 2026

Eastern were very helpful with accessing my chosen mini . Barnaby was very responsive to any queries and questions.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Eastern .

Address

Edinburgh's Luxury Car Village, Newbridge, Edinburgh, EH28 8TG

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:12:00 - 17:00

Phone

0131 467 6000

Map

Areas served

Edinburgh as well as surrounding areas including Livingston, Grangemouth, Falkirk and Bathgate

View map

Address

Edinburgh's Luxury Car Village, Newbridge, Edinburgh, EH28 8TG

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:09:00 - 12:30
Sun:CLOSED

Phone

0131 622 6415

Map

Areas served

Edinburgh as well as surrounding areas including Livingston, Grangemouth, Falkirk and Bathgate

View map