OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
139 ratings and 96 comments received in the last 90 days.
10 June 2025
Great service and really thorough handover tailored to my driving needs
10 June 2025
No question was left unanswered. Always felt welcome. It was a big expensive move for us but felt reassured throughout. Jack and Louis both knew us due to enquiring about switching our mini out for countryman before. Both excellent in their approach.
08 June 2025
The salesman we dealt with, Louis Lin, was very helpful and friendly during the initial enquiry and throughout the purchase process. All aspects of the transaction were dealt with in a professional manner.
06 June 2025
There was no hard sell, there was consideration for second hand cars and new before landing on what worked best for us.
01 June 2025
The sales process was really good. Louis was helpful but never pushy and made the experience really easy.
28 May 2025
Barnaby was first class . best car sales person I've ever dealt with. Polite, brilliant communicator, and just all round brilliant customer experience.
23 May 2025
Good communication from both Barnaby and Jack. They were quick at getting back to me. Thank you
23 May 2025
Im very satisfied with the whole experience. As with the previous comment Louis was very knowledgable and kept me up to speed throughout. Louis was kind enough to invite me down to demonstrate the fratures of my new Mini.
23 May 2025
The Motability adviser phoned to let me know the car was ready to pick up earlier than expected, so I was really excited. Then he said that I couldn't pick it up. He forgot to order a part so was delayed even further ??
07 June 2025
All work carried out as discussed and carried out returned very clean.
07 June 2025
3 days for a MOT to be
05 June 2025
Car service was carried out within the timescale intimated and the cost was as previously estimated.
05 June 2025
Charlie was very helpful
31 May 2025
Really helpful and friendly staff, even though I was there quite late in the day and ended up with 4 different staff helping me out.
31 May 2025
Took car in for recall, all staff very helpful and courteous. Dealt with my wife and myself excellently.
28 May 2025
The team were focussed on meeting my needs.
28 May 2025
Good frendly sevice
28 May 2025
Answer above
22 May 2025
All work carried out to a high standard and I was given the cost before the work started
11 June 2025
Generally, the purchase and delivery was straightforward. There were multiple delays in the process of ordering but this was managed well by the salespeople.