About Your Local MINI Retailer

Automatic
Manual
Petrol

Automatic
Manual
Petrol

Automatic
Manual
Petrol
Electric

Automatic
Petrol

Automatic
Petrol

Automatic
Manual
Petrol

Automatic
Electric

Automatic
Electric

Automatic
Petrol

OUR CUSTOMER REVIEWS

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

116 ratings and 76 comments received in the last 90 days.

04 October 2023

Charlie smith was really helpful and knowledgable about the cars.

03 October 2023

Felt looked after every step of the way. Excellent communication with all parties involved.

03 October 2023

Extremely satisfied Steph took time to explain some of the new controls on the car and made it quite clear that if there was anything we were not sure about just to get in contact with him.

01 October 2023

Paul Dalgetty made the process easy

28 September 2023

Eastern Mini went above and beyond to meet our requirements regarding the handover of the vehicle and the small window we had for being at the garage due to the distance we had to travel

26 September 2023

There was a delay in the delivery of the vehicle, but the garage provided an interim vehicle, which was much appreciated

26 September 2023

Superb experience hastle free

25 September 2023

everyone was lovely

22 September 2023

Stephen was excellent, keeping me informed at every step and exceptionally easy to deal with

21 September 2023

We bought a mini from the showroom.

See all reviews

21 September 2023

Leanne kept us updated on a regular basis absolutely nothing during the process was left hanging we knew every step in the process.

20 September 2023

Ian is a great manager of Eastern Mini. last minute requests were not a problem and sorted easily.

06 September 2023

Paul Dalgetty was on hand to answer any queries I had throughout the process and kept me updated on a regular basis.

05 September 2023

Everything was done quickly and professionally.

02 September 2023

Pleasant, polite and knowledgeable staff. Did everything they could to help

02 September 2023

Barnaby Wright kept me fully up to date with progress of my order from start to finish. And he was polite and helpful at all times.

28 August 2023

Currently demand for cars is greater than supply and it felt like there was no motivation form the sales team to sell and provide a good standard customer service. There were a number of issues that we experienced from order to the car delivery

21 August 2023

Very efficient

20 August 2023

Barnaby was very easy to deal with. Kept me informed and sorted any issues along the way

13 August 2023

Everything I needed was provided.

09 August 2023

We had a very good experience with Eastern western and everything went according to plan

05 August 2023

All staff members were friendly and made me feel welcome.

21 July 2023

Straightforward purchase and kept updated throughout

07 October 2023

Professional staff

04 October 2023

Consult Eastern Mini on that one.

03 October 2023

Lacks personal touch with getting texts which tell you what work needs done. A phone call is better. Texts fine for e.g. car ready but not when being asked to agree work costing hundreds of £s. In the past I have had some discount applied.

01 October 2023

Also very limited public transport nearby so you are basically stuck in the garage for over two hours.

01 October 2023

Clear communication throughout the day with updates on the process of the service and when the car would be ready

29 September 2023

Friendly collect & deliver service, regular communication and good service

29 September 2023

All went smoothly, no issues.

25 September 2023

Ok although expensive

24 September 2023

Great service

24 September 2023

Done to schedule but particular query raised not addressed to my full satisfaction

See all reviews

22 September 2023

Communication was good

21 September 2023

Happy with contact etc

19 September 2023

1) The booking e-mail stated a collection time of 5.00pm - My car was not ready until 5.30pm so I was unable to collect it until the next day. 2) Text communication to keep me updated did not work. 3) Tyre pressure indicator was not correctly reset

19 September 2023

Not 5 star as tyre pressures in car were fine when I took it in but warning lights on as we drive away. Had to go back to get then re-set

18 September 2023

Excellent when I could speak to someone when I called but when booking in the car I had 3 calls were no one was available and then had to wait for a callback.

17 September 2023

The pick up and drop off option is great because public transport to the centre is not good. The car was well valeted !!

14 September 2023

The girl on the desk was telling me what was wrong with my car is she a mechanic ? The service took all of 10 minutes what did you actually do as this would mean you're driving it to the service area and 2 minutes taking the video

13 September 2023

Quick & efficient

13 September 2023

Unfortunately could not get me a deal at the price I requested... not the sales Faulds just a bit disappointed

11 September 2023

Professional and courteous

10 September 2023

Very good experience whilst car was in for a recall and another warranty issue.

10 September 2023

Professional and nice people to deal with. Good knowledge of product, advice and guidance in the purchase

05 September 2023

Very satisfied Dani communicated quickly and efficiently

02 September 2023

Unfortunately I was a bit disappointed on this occasion. After telling me my car would be ready at end of the day, it wasn't. Then when I was told it was fixed, I picked it up, as soon as I drove out the Mini garage I knew it wasn't right, so back in

01 September 2023

Great service

01 September 2023

Warm welcome and they treat your vehicle with respect. I'm always kept fully informed of the workshop progress. Vehicle is always returned absolutely immaculate/spotless too.

01 September 2023

Professional and attentive

01 September 2023

We were hired a lovely mini to use while ours was in garage. Ours came back in time promised and immaculate.

01 September 2023

It was a great experience which as said before is giving me pause for thought on having all servicing carried our on my new Mini through yourselves.

29 August 2023

No reason not to be completely satisfied. Waited in comfortable surroundings after being provided with a breakfast voucher. Excellent professional service.

29 August 2023

Very good service

28 August 2023

Service was great - done quickly, good communication and able to wait whilst it was done.

26 August 2023

Service carried out efficiently. Very good facilities. A couple of hours to relax

23 August 2023

Quality work as always

21 August 2023

Staff were good

21 August 2023

Problem not fixed with my rear door as was told it was only a 'visual check' the car was getting. Lady looking after my service was standoffish and unwelcoming. Unhelpful when I queried the door. Tried to charge £600+ to replace less than 3yo tyres.

21 August 2023

Punctual, friendly and efficient service.

18 August 2023

Service from booking to update to completion was excellent

18 August 2023

Windscreen was scratched and Eastern Motor Co are taking no responsibility. I should not have to inspect my car upon collecting when put in for a service. I will never return to Eastern Motor Co and will avoid at all costs.

15 August 2023

Transport ( curtesy bus) to and from garage could have been more convenient

14 August 2023

Service girl was fabulous, and cheaper than Kwick fit for my tyre

13 August 2023

Well looked after even the children were catered for.

08 August 2023

My husband waited on the car during the service experience and the car was returned to him within the estimated time period. He said this is the first time this has happened to him in other garages.

08 August 2023

I had thought I was getting a waiting appointment (probably just my assumption). It wasn't and my husband came to get me and brought me back. The garage did offer to take me to and pick me up from the tram stop.

06 August 2023

great all round service and pleasant staff

02 August 2023

First class service, felt valued

31 July 2023

Everything from booking my service & MOT to my car being collected then returned later that day was dealt with in a friendly and efficient way. Communication keeping me informed of work being done was excellent too

30 July 2023

MOT dealt with very professionally.

29 July 2023

Communication only by text is a little limited. It was difficult to obtain a full picture on the work which was done under warranty. I would have liked to know what had been fixed more clearly.

27 July 2023

Very satisfied

25 July 2023

The service team were second to none. Tracey and Dani were very helpful and supportive during what was a relatively stressful issue. They were highly professional and friendly throughout, an absolute credit to the company!

24 July 2023

From start to finish the team were great.

19 July 2023

The guy that I dealt with was excellent, everything very smooth.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details