About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

131 ratings and 104 comments received in the last 90 days.

08 July 2026

Very happy with my entire service from Mini in Edinburgh.Jack took time with my application, helpful great customer service. On day of collection Barnaby did the handover and Harrison gave a very detailed overview of my new mini. Very happy

04 July 2026

There were a few issues with information / communication from Mini Finance that Stephen and Ian worked hard to resolve. Their approach was to lessen the burden on me as much as possible, which I fully appreciated.

02 July 2026

Never owned a mini before - driving for nearly 40 years and I love it

02 July 2026

An excellent experience overall. Louis Lin was absolutely wonderful from start to finish. I really can't fault it. The communication, responsiveness and attention to detail was impeccable. I felt very well looked after.

01 July 2026

I am really happy with the entire experience start to finish. Staff were super welcoming and made me feel at ease asking questions throughout.

30 June 2026

Everything was easily explained.

28 June 2026

Everything was fine but I would have liked a timeline of events and exactly all the steps. I got a lot of docs via email piecemeal & every time I got something else through to sign or to do I was unclear what what left. A checklist would be good.

26 June 2026

Louis helpful, listened to what I wanted and gave me advice

23 June 2026

Louis was very kind and friendly from the very start of my process, he kept me up to date regularly with emails and answered any questions I had for him. Louis was very informative aswell as polite and professional.

23 June 2026

A friendly and very helpful experience . Louis was very patient with our questions and spent time listening to our requirements for the new car . He researched the vehicles available to us and kept me fully informed of the sale progress.

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22 June 2026

A lot of uncertainty about delivery date, but otherwise a great service.

21 June 2026

Craig was able to answer all our questions in a friendly and professional manner.

09 June 2026

Excellent support from Stephen, who was welcoming, informative and provided great support in terms of the options and choices available to us. A seamless transition to our new car.

07 June 2026

The service was great

06 June 2026

Stephen Myles provided exceptional service throughout. His communication was clear and proactive, he kept us updated at every stage and ensured everything was completed quickly and efficiently. A fantastic ambassador for Eastern MINI.

05 June 2026

Craig made the whole process so easy and his handover was excellent.

05 June 2026

Excellent experience buying from Eastern Mini, Dawid was very helpful and kept me informed from ordering through to handover. I only waited just over a week for it to arrive and couldn't fault the service.

03 June 2026

Excellent service

02 June 2026

Stephen as always goes above and beyond during the sales process to ensure he delivers best possible customer service everytime.

29 May 2026

Very happy with the whole process. Everything was explained and I was kept up to date during the whole purchase and delivery.

29 May 2026

Although there was a slight delay I was kept informed. Communication was excellent .

28 May 2026

Very good communication. Happy to go through the different options in terms of the car and the finance.

27 May 2026

I was very satisfied with the experience I received. Louis Lin was our Sales Rep. He was very friendly and informed us of the best current deals. He was welcoming and not pushy at all. We agreed a deal and the rest of the experience was seamless.

27 May 2026

It was a clean, organised and respectful show room. Communication was 100% clear and was always made to feel welcome

27 May 2026

Barnaby Wright looked after us through all the different stages.,

24 May 2026

Excellent service from start to finish. The communication was fantastic, everything was explained very clearly and Stephen tailored everything to my unusual personal circumstances. The timing couldn't have been better.

21 May 2026

Faultless experience with Craig Blake who was very helpful and supportive through the whole purchase phase of the process. Sadly however disappointing experience picking up the car owing to modifications not done and accessory not delivered.

20 May 2026

Jack assisted me all through the process of getting my new Motability car. The service was superb and I'm so pleased with how it went. He kept in contact with me throughout and was super helpful.

12 May 2026

Friendly welcoming and knowledgeable service. Quick response to questions. sorting out finance.

04 May 2026

The customer service and communication was outstanding. Stephen Myles goes above and beyond for his customers, keeping them up to date with all information required and making the purchase process very easy.

04 May 2026

The service from Stephen Myles was absolutely fantastic! He was very knowledgeable, informative and helpful. He answered all my questions and explained the whole process which was very much appreciated. He was excellent at communicating with me.

04 May 2026

Louis Lin was an absolute star helping this technophobe lady to get to grips with this new driving experience

01 May 2026

Craig made the whole process so easy for us. He was friendly, and explained the whole process. He kept us updated on the cars arrival.

30 April 2026

Friendly and knowledgable and helpful

28 April 2026

Great service from Barnaby Wright. Kept us in the loop at every stage

28 April 2026

Stephen was excellent from start to finish of the buying process. He was extremely helpful and made us confident in our choice! On the pick up day there was an issue with the driveaway insurance but he helped sort it out and was very professional!

26 April 2026

Stephen was a great support and was quick to answer all my questions. He made buying my first car a really positive experience.

25 April 2026

Informative, professional and friendly staff. Stephen and Harrison a pleasure to do business with.

25 April 2026

It was an easy process.

25 April 2026

Great customer service and communication

20 April 2026

Stephen was friendly, efficient and helpful. He made the whole process really easy

19 April 2026

Excellent service from Dawid,

14 April 2026

Stephen was super helpful throughout

07 July 2026

Felt it was extremely vague with the final cost of the service

07 July 2026

Great and efficient service, especially from the service advisor Daniella Bolton

06 July 2026

Wasn't clear how to drop off keys earlier if want to leave car prior to service. Additionally was a little frustrating that the MoT couldn't have been performed earlier in the week given the car had already been brought in due to spring break.

06 July 2026

Good friendly experience

05 July 2026

I have had two service notifications within 3 months with £hundreds cost per visit. the mini should have an annual service and cost and not a as and when approach as the cost for each visit is excessive.

05 July 2026

Everything went very smoothly nice and beyond my expectations

04 July 2026

I had no issues

01 July 2026

Although the app was slightly confusing as it made me tick which options I'd like completed during my service, it was very easy to get booked in. I confirmed with the dealership if I filled in the app correctly which was reassuring.

30 June 2026

The service was good and I was kept informed as to the status of my vehicle.

29 June 2026

Danni (rep) was excellent. Pre visit communication was excellent and visit itself was fine. My car was returned with some greasy fingerprint marks on door upholstery. Whilst I was able to clean these, this should have been done prior to car's return.

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29 June 2026

I was very happy with the service. Everything was completed quickly and professionally, with no hidden fees or unexpected costs. The staff were friendly, efficient and kept everything straightforward from start to finish. I would be happy to return.

29 June 2026

Excellent service , polite and friendly staff

27 June 2026

Very professional service, Dani as always very helpful.

27 June 2026

Very helpful friendly staff Communication excellent

25 June 2026

- Disappointing communication - Price on the day was ridiculous -

24 June 2026

Daniella kept in touch throughout the day so knew exactly what was happening.

23 June 2026

Basics were ok but few errors in communication

22 June 2026

I returned home and immediately a tyre pressure warning appeared on the dashboard. Why was this not checked or reported on? For £357 I expected this to have been checked more thoroughly.

21 June 2026

Good service

21 June 2026

Kept me fully informed during the whole service

19 June 2026

All staff were very helpful and took time to explain what had been done.

16 June 2026

Good communication

15 June 2026

Booked car in straight away, offered beverages and chatted away to sales reps whilst car was in for first service. Car valeted and easy hand over back to myself.

13 June 2026

5 out of 5, great service was kept up to date with what was happening by Dani.

12 June 2026

customer care advisor was very helpful , organised courtesy car and checked my service plan as I requested the expiration date. My car was returned to me clean after service without boot prints on sills. transaction went smoothly.

10 June 2026

service slow car had to stay at garage over weekend, communication awkward service advisor slight bit of attitude and to 80 mile round trips what you have to do to maintain mini link

10 June 2026

Dani at Eastern MINI is an absolute treasure Always kind and is an asset to the company Seamless from beginning to end Thank you Elizabeth

09 June 2026

Excellent care and service

09 June 2026

All made easy and service done well within time alloted.

08 June 2026

Jann was excellent

08 June 2026

They done what they said they would

08 June 2026

All good but to charge £15 environment fee for disposal of brake fluid seems inappropriate and ott

06 June 2026

I received a friendly welcome and my vehicle was serviced at the designated time and completed within the stated time. It was cleaned and valeted to a very high standard.

03 June 2026

Good clear communication and fast service

03 June 2026

Always 1st class service.

30 May 2026

I believe the garage did not act in my best interest when they have failed my MOT. When I have raised a complaint, the Customer Service Manager basically told me on the phone to

28 May 2026

So accommodating, especially due to my calendar mixup and I was so early

28 May 2026

Excellent service as always.

24 May 2026

Good friendly service. Good communication.

21 May 2026

Some areas of my experience were very positive but others not so much.

21 May 2026

Work carried out efficiently

18 May 2026

Great experience - highly recommend.

16 May 2026

Very helpful with explaining in further detail when asked about root cause.

15 May 2026

Traffic was really bad and coming from Falkirk I never realised how bad . I arrived late and they said I had missed my slot . She did try her best to bring it forward but It soured my experience . So it ended up being 40 mins later .

14 May 2026

From booking it in to getting the service done was great , advised about the brakes so had them changed . All good but a bit pricey in my opinion

13 May 2026

Very helpful

04 May 2026

Every body did what they said they would when they said they would do it.Especially Dani who was excellent.

03 May 2026

Car repair done and car now has good brakes

30 April 2026

Just can't fault the service from start to finish

27 April 2026

Car was seen to without delays and I was kept informed of progress. The free wash missed a little dirt but it was free so it's hard to complain.

26 April 2026

Explained everything from start to finish. Dani was very helpful and friendly

26 April 2026

Great service, Dani great friendly and helpful as always. Good comm when car was in.

26 April 2026

Dropped the car at 10.00. Confirmation received that the car would be ready in 2 hours. Returned shortly before 12.00, Advised that the car was almost ready. Car eventually released at approx 12.50, causing late arrival at my wife's next appointment.

26 April 2026

Ok, but just Ok. When I dropped it off at 8.15 am I specifically asked if it could be ready for me to collect at 4 pm. Not sure, would let me know. Various messages , none saying it was ready I phoned at 3.30 - told 4.45. Traffic badfinally got it 6!

24 April 2026

Everything went smoothly from start to finish and I was kept well informed.

22 April 2026

Had a waiting appointment for a service. Team were ready for me. Told me the price. Showed me facilities and where I could wait. Very friendly and efficient.

21 April 2026

My mini was collected and returned. The driver was very pleasant. My mini came home a lot cleaner and the work had been carried out.

21 April 2026

My front brake pads were classed as green but now four weeks later I have had a red warning on my car.

14 April 2026

Booking in service was straight forward. The staff at the garage were very polite and helpful. Car successfully completed on time

14 April 2026

The staff were friendly and the work was completed quickly.

14 April 2026

Both Dani and Laura sorted my issue immediately, kept in touch regularly with information about the car. Excellent service.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Eastern .

Address

Edinburgh's Luxury Car Village, Newbridge, Edinburgh, EH28 8TG

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:12:00 - 17:00

Phone

0131 467 6000

Map

Areas served

Edinburgh as well as surrounding areas including Livingston, Grangemouth, Falkirk and Bathgate

View map

Address

Edinburgh's Luxury Car Village, Newbridge, Edinburgh, EH28 8TG

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:09:00 - 12:30
Sun:CLOSED

Phone

0131 622 6415

Map

Areas served

Edinburgh as well as surrounding areas including Livingston, Grangemouth, Falkirk and Bathgate

View map