OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
118 ratings and 77 comments received in the last 90 days.
08 January 2026
The purchasing process was very enjoyable. Sad that there is no electric version of the car we bought but Barnaby made the process easy and enjoyable. We collected the car at the garage. Liked the big reveal and our
03 January 2026
Professional friendly patient Staff
31 December 2025
Was kept informed throughout, couldn't have gone smoother.
29 December 2025
Amazing service
28 December 2025
A great space with private desks for discussion
27 December 2025
10 everything was dealt with very efficiently
24 December 2025
I was nervous regarding the technical aspect but good explanation and felt relaxed.
21 December 2025
Excellent. Got to see models we were considering. Got to test drive those cars. Post handover. Only concern was that one tyre pressure was 0.3 bar below the recommended pressure so I had to inflate it once I noticed. The other 3 were fine.
20 December 2025
Stephen Myles couldn't have made the process easier, smoother, or simpler to understand. No question too small or silly - he could answer them all.
10 January 2026
MOT & service took 3 days. Front pads needed, not in stock, arrived next day, incorrect pads, so took further day. Workshop video audio terrible - always is. Vehicle returned with a warning light - low washer fluid. Home collection service great
10 January 2026
Satisfactory. Everything went as planned. Staff were very helpful and friendly
10 January 2026
Efficient service and very helpful
06 January 2026
All works carried out as described and completed earlier than promised. Valeting the car is a perk.
02 January 2026
Easy to arrange appointment and availability of loan car. Took option to replace tyre but replacement tyre was not inflated adequately resulting in warning light about tyre pressure coming on and trip to garage next day to inflate new tyre
29 December 2025
I didn't have to think of anything it was all done for me
28 December 2025
Issue was resolved with minimal problem
28 December 2025
Kept informed at every stage.
27 December 2025
Prompt service
27 December 2025
As above efficient I was kept well informed
FIND Eastern .
Address
- Edinburgh's Luxury Car Village, Newbridge, Edinburgh, EH28 8TG
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:12:00 - 17:00
Phone
- 0131 467 6000
Edinburgh as well as surrounding areas including Livingston, Grangemouth, Falkirk and Bathgate
Address
- Edinburgh's Luxury Car Village, Newbridge, Edinburgh, EH28 8TG
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:09:00 - 12:30
- Sun:CLOSED
Phone
- 0131 622 6415
Edinburgh as well as surrounding areas including Livingston, Grangemouth, Falkirk and Bathgate
11 January 2026
The sales team give us excellent service. From start to finish we couldn't fault the level of personal service and communication. Louie the sales rep went out of his way to help us with the purchase process and the tech involved with mobile phones.