OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
116 ratings and 76 comments received in the last 90 days.
03 October 2023
Felt looked after every step of the way. Excellent communication with all parties involved.
03 October 2023
Extremely satisfied Steph took time to explain some of the new controls on the car and made it quite clear that if there was anything we were not sure about just to get in contact with him.
01 October 2023
Paul Dalgetty made the process easy
28 September 2023
Eastern Mini went above and beyond to meet our requirements regarding the handover of the vehicle and the small window we had for being at the garage due to the distance we had to travel
26 September 2023
There was a delay in the delivery of the vehicle, but the garage provided an interim vehicle, which was much appreciated
26 September 2023
Superb experience hastle free
25 September 2023
everyone was lovely
22 September 2023
Stephen was excellent, keeping me informed at every step and exceptionally easy to deal with
21 September 2023
We bought a mini from the showroom.
07 October 2023
Professional staff
04 October 2023
Consult Eastern Mini on that one.
03 October 2023
Lacks personal touch with getting texts which tell you what work needs done. A phone call is better. Texts fine for e.g. car ready but not when being asked to agree work costing hundreds of £s. In the past I have had some discount applied.
01 October 2023
Also very limited public transport nearby so you are basically stuck in the garage for over two hours.
01 October 2023
Clear communication throughout the day with updates on the process of the service and when the car would be ready
29 September 2023
Friendly collect & deliver service, regular communication and good service
29 September 2023
All went smoothly, no issues.
25 September 2023
Ok although expensive
24 September 2023
Great service
24 September 2023
Done to schedule but particular query raised not addressed to my full satisfaction
04 October 2023
Charlie smith was really helpful and knowledgable about the cars.