OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
108 ratings and 66 comments received in the last 90 days.
19 March 2024
Eastern Motors Edinburgh were great to deal with. I had an initial call with Stephen detailing my requirements and budget. Within 20 minutes i had received a proposal together with a personalised video showing me the car in question. Faultless
07 March 2024
It was smooth and I felt my needs were respected.
05 March 2024
The handover was good, but the customer service was very poor.
05 March 2024
Nothing to much to ask.
04 March 2024
Very few interactions with sales person Long wait for mini once ordered No come and go with staff after explaining personal circumstances
29 February 2024
When I left with my mini it had half a tank of petrol (which I know I paid for) but just as I approached the trafffic lights just by your sales room it had already gone down a notch. Not impressed. Also was told I would get some gifts but didn't
28 February 2024
Had a slight problem with wrong reg put on the car, but full credit to kellie at eastern western in Edinburgh who went out of her way to fix the issue
26 February 2024
Really appreciated the advice and flexibility offered by my sales person Jamie Laurie
23 February 2024
I engaged with the garage for a month before coming in, explained I work away and was coming home to sort out what I was doing with a car. The rep double booked and bumped me to someone else. The rep that did help was very nice.
20 March 2024
Great customer care, was kept up to date with progress on my vehicle. The team at Eastern were first class very good experience
20 March 2024
good communication and car treated well
15 March 2024
Scott was easy to deal with and communicated throughout the full time my car was with you
15 March 2024
Staff very helpful and polite.
14 March 2024
High quality and professional services provided. Moreover, nice showroom.
13 March 2024
N/a
12 March 2024
Service experience was just as it was explained . Quick and efficient .
03 March 2024
Despite dropping off at 08.00 it still took until 17.00 to go through a service and MOT. Also thought the price charged for replacement wiper blades was exhorbitant.
29 February 2024
Car picked up and delivered home. Kept up to date with all work carried out on the car.
29 February 2024
Overall very happy with my service - my only small niggle would be that during my car being in for the service the lights were changed from Automatic to manual mode but not changed back before my collection.
20 March 2024
Again, no communication. I had to phone on numerous occassions with no response from mini. No returning of calls