OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
139 ratings and 108 comments received in the last 90 days.
04 September 2026
We had no issues from start to finish
03 September 2026
Clear and regular communication with reassurance that help was always available.
30 August 2026
Louis Lin was very knowledgeable about the Mini product and entirely comfortable with any questions we had.
27 August 2026
Very welcoming and good natured salesperson
21 August 2026
Dawid at Newbridge was a great help getting the car to me quickly and easily, it was a very seamless experience
19 August 2026
Initial visit to order the car the salesman made assumptions about what I could afford and had no interest. Visit to collect car was initially told salesman had gone on a test drive and I would have to wait for his return
16 August 2026
The whole journey of buying a new car with Mini was so easy and effortless. From going through the different options of cars to picking my new car up, I always felt at ease. I've walked away with a car I love and always dreamt of.
10 August 2026
Stephen Myles was so accommodating and helpful, guiding me through purchase my brand new JCW mini and making the whole process very simple.
09 August 2026
Craig Blake is a credit to Eastern Mini, knowledgeable, approachable and extremely helpful. Always kept me up to date and was good at managing expectations. A pleasure to deal with.
05 September 2026
Really easy from start to finish. Dropped the keys off the day before with no hassles. I was msgd at every point in the process of getting my car fixed. The service was also excellent from drop off to pick up. Dani was superb throughout.
03 September 2026
I spoke with Barnaby who helped me with a question on my licence plates and a problem with my electric cable. He was fantastic, and helped me with both issues quickly and successfully. Very helpful and so nice!
01 September 2026
professional from start to finish
01 September 2026
Some of the itemised charges are vague. They should be completely transparent.
31 August 2026
Good service, knowledgeable staff, all work done on time
27 August 2026
Very efficient service.
26 August 2026
Was kept up to date with everything that was going on, was directed to a comfortable place to sit with the option of refreshments
26 August 2026
Car is always taken care of and the staff is very kind and helpful
26 August 2026
Excellent service very good experience as a customer. Very helpful and patient.
25 August 2026
I popped in on the Thursday on the off chance I could get an appointment and Dani was able to fit me in the next day.
FIND Eastern .
Address
- Edinburgh's Luxury Car Village, Newbridge, Edinburgh, EH28 8TG
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:12:00 - 17:00
Phone
- 0131 467 6000
Edinburgh as well as surrounding areas including Livingston, Grangemouth, Falkirk and Bathgate
Address
- Edinburgh's Luxury Car Village, Newbridge, Edinburgh, EH28 8TG
Opening Hours
- Mon:08:00 - 17:30
- Tue:08:00 - 17:30
- Wed:08:00 - 17:30
- Thu:08:00 - 17:30
- Fri:08:00 - 17:00
- Sat:09:00 - 12:30
- Sun:CLOSED
Phone
- 0131 622 6415
Edinburgh as well as surrounding areas including Livingston, Grangemouth, Falkirk and Bathgate
05 September 2026
Stephen Myles provided an excellent service and sensitivity shown to needing a new car following car accident. Felt well informed and any questions were never any bother!