About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

98 ratings and 78 comments received in the last 90 days.

04 March 2026

Barnaby was excellent- well informed, responsive, polite.

03 March 2026

Very smooth and informative journey from start to finish with Stephen

28 February 2026

Every step was fully explained and all my questions answered promptly.

27 February 2026

Jack was excellent in responding to our questions & his advice. Very prompt and approachable, with quick responses too. I'm glad he was our Sales Advisor

25 February 2026

Very happy great service when picking up my new car everything explained well

24 February 2026

Craig helped me in my car selection and explanation of the features, differences and the finance options. He did a brilliant job on all fronts, knowledgeable both on the car, the sales process and the financing.

23 February 2026

Jack was very easy to deal with. He was extremely helpful and made the whole process very easy.

05 February 2026

Jack was very helpful and very professional- top support and customer services

04 February 2026

A lot of effort was put into explaining features of the new car. Jack McCulloch was excellent and very helpful throughout the process.

04 February 2026

Very helpful and easy to contact, made the purchase very easy.

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28 January 2026

Great customer experience all round

14 January 2026

Very helpful. Really took the time to explain things to me.

11 January 2026

The sales team give us excellent service. From start to finish we couldn't fault the level of personal service and communication. Louie the sales rep went out of his way to help us with the purchase process and the tech involved with mobile phones.

08 January 2026

The purchasing process was very enjoyable. Sad that there is no electric version of the car we bought but Barnaby made the process easy and enjoyable. We collected the car at the garage. Liked the big reveal and our

03 January 2026

Professional friendly patient Staff

31 December 2025

Was kept informed throughout, couldn't have gone smoother.

29 December 2025

Amazing service

28 December 2025

A great space with private desks for discussion

27 December 2025

10 everything was dealt with very efficiently

24 December 2025

I was nervous regarding the technical aspect but good explanation and felt relaxed.

21 December 2025

Excellent. Got to see models we were considering. Got to test drive those cars. Post handover. Only concern was that one tyre pressure was 0.3 bar below the recommended pressure so I had to inflate it once I noticed. The other 3 were fine.

20 December 2025

Stephen Myles couldn't have made the process easier, smoother, or simpler to understand. No question too small or silly - he could answer them all.

20 December 2025

All staff are always friendly, welcoming and the pre and post sales is experience is excellent.

20 December 2025

Stephen was really helpful keeping me informed at all times. Exciting to see my mini wrapped up for Christmas - a lovely personal touch.

20 December 2025

It was like Christmas came early

19 December 2025

No hard sell, listened and offered advice to meet our needs, answered questions honestly, very helpful and even delivered my car to my door!

16 December 2025

Stephen Myles went above and beyond in assisting me with my purchase; even at the last gasp when the unexpected threw a curve ball - the matter was resolved quickly and without any fuss

15 December 2025

Louis Lin made the process very pleasant. Always there for our questions and very professional.

03 March 2026

Carried out work quickly. Supplied coffee while waiting

02 March 2026

Staff were very helpful

28 February 2026

Efficient and professional service

28 February 2026

People dealing with us were brilliant and in particular Dani couldn't have been any more helpful.

24 February 2026

Quick & efficient, lovely team esp Danni abd Stephen!

24 February 2026

Great communication.

24 February 2026

The cost of the work is very expensive

24 February 2026

The staff were efficient and friendly and serviced the car whilst i waited in excellent time

21 February 2026

Pleasant staff in the office and the work was carried out to a high standard

20 February 2026

No ambiguity

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18 February 2026

Kept well informed, polite and professional,

18 February 2026

The staff are exceptional!

17 February 2026

Job done properly. Everybody efficient.

14 February 2026

Ok to deal with ?? Put car in for a diagnostic was told 1hr £180.Got message looking for another 3hrs at £180 per hour so £720 for a diagnostics????Said no so end up £90 for a car wash??????

13 February 2026

Easy, straightforward process. Regular updates provided

12 February 2026

Great service from staff

11 February 2026

Good service, shoe to wait in comfortable booth and do some work. Ready on time. Staff helpful. Car cleaned.

10 February 2026

Great service from Danni.

08 February 2026

Quick, friendly and efficient process.

31 January 2026

Fast efficient and extremely courteous.

31 January 2026

Outstanding customer service, Dani kept me updated with everything and nothing was too much trouble.

31 January 2026

On time and easy comfortable place to wait for car. Friendly welcoming reception thank you

30 January 2026

Excellent customer service from Megan very friendly when I phoned to confirm my booking.. Then throughout the day I was kept up to date how the service/mot was going.. overall a pleasant experience..

28 January 2026

Very prompt service. Received updates in a timely manner and staff were polite and attentive.

28 January 2026

from start to finish Dani kept us well informed through the whole process.

27 January 2026

Dani was great. There was no shuttle bus so she arranged an alternative. I found out from a friend later that for £20 you could get the car collected and dropped off. Please advertise this more as it's much better than dropping it off yourself.

24 January 2026

Quick, responsive and great communication throughout

18 January 2026

Nice welcome, pleasant staff, MOT dealt with quickly whilst I waited, complementary tea & biscuits, car wash and vacuum included

17 January 2026

Good customer service, work completed quickly.

15 January 2026

Great service

15 January 2026

Easy to deal with and good result. Only thing was felt was being put off booking in for a check up initially, but the person on the phone.

15 January 2026

Attentive staff

13 January 2026

Kept informed about my car at regular intervals about the status when it was in for an MOT and brake fluid change.

12 January 2026

Always great services when needed.

12 January 2026

Very friendly and professional people. All communication was very clear.

10 January 2026

Efficient service and very helpful

10 January 2026

Satisfactory. Everything went as planned. Staff were very helpful and friendly

10 January 2026

MOT & service took 3 days. Front pads needed, not in stock, arrived next day, incorrect pads, so took further day. Workshop video audio terrible - always is. Vehicle returned with a warning light - low washer fluid. Home collection service great

06 January 2026

All works carried out as described and completed earlier than promised. Valeting the car is a perk.

02 January 2026

Easy to arrange appointment and availability of loan car. Took option to replace tyre but replacement tyre was not inflated adequately resulting in warning light about tyre pressure coming on and trip to garage next day to inflate new tyre

29 December 2025

I didn't have to think of anything it was all done for me

28 December 2025

Issue was resolved with minimal problem

28 December 2025

Kept informed at every stage.

27 December 2025

Prompt service

27 December 2025

As above efficient I was kept well informed

26 December 2025

Staff were really helpful and friendly

23 December 2025

Easy to book, easy when I got there. Exactly what you need, no dramas.

21 December 2025

My car was booked in for several faults, yet none were resolved. The car hadn't been washed when I collected it. It's now going back into the garage on 19th January because the faults are still occurring (along with new faults).

19 December 2025

Really great. Kept me up to date throughout.

16 December 2025

Friendly staff, professional service.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Eastern .

Address

Edinburgh's Luxury Car Village, Newbridge, Edinburgh, EH28 8TG

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:12:00 - 17:00

Phone

0131 467 6000

Map

Areas served

Edinburgh as well as surrounding areas including Livingston, Grangemouth, Falkirk and Bathgate

View map

Address

Edinburgh's Luxury Car Village, Newbridge, Edinburgh, EH28 8TG

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:09:00 - 12:30
Sun:CLOSED

Phone

0131 622 6415

Map

Areas served

Edinburgh as well as surrounding areas including Livingston, Grangemouth, Falkirk and Bathgate

View map